tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 67 of 325
5 stars
RH, United States
6th Sep 2017
Wonderful web site.
5 stars
CS, United Kingdom (Great Britain)
6th Sep 2017
The site was hassle free and straight forward to use.
5 stars
JM, United States
6th Sep 2017
It was very easy.
5 stars
PB, United States
6th Sep 2017
The site is very easy to navigate. I had heard how hard it would be to see the last supper.
5 stars
rebecca roesler, United States
5th Sep 2017
everything went so smoothly. Great company to deal with.
5 stars
rebecca roesler, United States
5th Sep 2017
The pick-up place to get our reserved tickets was easy to find.
5 stars
SN, Australia
5th Sep 2017
It was am easy to use website for bookings. I had to cancel due to rescheduling and it was not an issue. I contacted the admin and they changed it promptly. Any emails were responded within a day.
5 stars
KF, Australia
5th Sep 2017
Very easy. Straightforward to find tickets and excellent follow up
5 stars
LT, United States
4th Sep 2017
Yes easy to find meeting plae
5 stars
JB, Poland
4th Sep 2017
very easy, no obstacles whatsoever
5 stars
JE, United Kingdom (Great Britain)
4th Sep 2017
Very easy to use,
5 stars
LT, United States
3rd Sep 2017
easy to use, and no issues with finding my tickets.
5 stars
LS, Portugal
3rd Sep 2017
All work fine. No problems.
5 stars
FW, Switzerland
3rd Sep 2017
Site was quick and easy to u
5 stars
DK, United States
2nd Sep 2017
No real problems at all navigating site and obtaining tickets we wanted and downloading guides.
5 stars
RG, United States
2nd Sep 2017
No problems
5 stars
RC, United States
2nd Sep 2017
Very easy; no problems with our tickets.
5 stars
SB, United States
2nd Sep 2017
We inadvertently booked a tour on the same day we were scheduled to leave Milan. The tickitaly people were most helpful in exchanging the tickets for a tour on the previous day and quickly refunding the difference in costs.
5 stars
MC, United States
31st Aug 2017
I had a friend familiar with your site do the original booking but from there, we did it ourselves and found it very easy.
5 stars
RF, United States
31st Aug 2017
Very good site.

Page 67 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.