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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


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5 stars
RR, United States
17th Dec 2024
Easy to book and the staff was very quick and responsive when I contacted them via email with a couple of questions.
5 stars
RR, United States
16th Dec 2024
The site was easy to use and I contacted the staff via email with a couple of questions after resrving my tickets and they were very prompt and responsive in answering my question.
5 stars
Kimiko
16th Dec 2024
Everything is clear. Perfect !!!!
5 stars
CC, United States
12th Dec 2024
Very easy
5 stars
MP, Croatia
6th Nov 2024
Very easy
5 stars
AD, United States
7th Oct 2024
good experince with buying and using the tickets - no issues and everything was as planned and documented.
5 stars
MF, United States
4th Oct 2024
Super easy
5 stars
SM, United States
22nd Sep 2024
Website was quite easy although at first I did not see how to buy only 1 ticket or that I could buy both Uffizi and Academia tickets at the same time. I purchased twice.
5 stars
RA, Canada
18th Sep 2024
Everything went well, the informations on the site were very clear.
5 stars
FA, Turkey
15th Sep 2024
Any problem
5 stars
JH, China
15th Sep 2024
Site is easy to use. Staff was patient and helpful with my demand for change of plan. Overall it is a great experience.
5 stars
JT, United Kingdom (Great Britain)
13th Sep 2024
No problem problems finding anything on the site…booking was simple quick and easy
5 stars
SC, Australia
11th Sep 2024
The site was very easy to use and tickets were immediately on my phone.
5 stars
SM, Australia
11th Sep 2024
Tickets had sold out on the official site so we tried TickItaly. Despite being unsure, it turned out to be really easy and a massive success. We just turned up, the ticket booths were easy to find right opposite the Accademia entrance and exchanged the vouchers a problem. Then straight into the small time slot queue and we were in within 5 minutes. Really smooth and easy, thanks!
5 stars
LF, United States
10th Sep 2024
TickItaly was recommended by Rick Steves and I was glad for it. Went to the website, ordered 2 tickets for Accademia to see David and got a quick reply. I printed out the voucher at home.
5 stars
KC, United States
9th Sep 2024
Easy
5 stars
Lukasz
22nd Aug 2024
Everything went smooth. I was only a bit worried that I needed to provide the credit card details directly on the site, not on the trusted payments provider.
5 stars
CP, United States
21st Aug 2024
very easy to use
5 stars
ES, Canada
17th Aug 2024
I had to google a few times before I found your website. After I booked Accademia & Uffizi tickets, printing and showing the tickets for admission was easy!
5 stars
C.Sikorski, United States
11th Aug 2024
The process of turning you vouchers into tickets was an unwarranted concern of mine. They provided extreme details after the purchase. I thought my lack of Italian would pose a problem! But, the person at the ticket office spoke English to answer any of the questions that I had.

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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