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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:

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5 stars
AB, United States
6th Aug 2024
Easy to book
5 stars
DC, United States
2nd Aug 2024
Very easy. It was a great experience!
5 stars
CL, United States
30th Jul 2024
The site was very easy to use and I was thrilled to find it had exactly what I was looking for.
5 stars
JT, United Kingdom (Great Britain)
25th Jul 2024
Booking was quick and easy with attention to detail in getting you with the right tickets …would definitely recommend booking through ticket Italy…great service.
5 stars
SB, United States
24th Jul 2024
Booking was a breeze and loved all of the details included.
5 stars
MS, United States
23rd Jul 2024
The site was easy to use, the tickets and information were user friendly.
5 stars
FC, United States
22nd Jul 2024
Very easy
5 stars
NOHA, Saudi Arabia
20th Jul 2024
No problem at all
5 stars
GP, France
15th Jul 2024
Very easy. No problem at all, all was perfect.
5 stars
LS, Belgium
12th Jul 2024
It was very easy and quick! Tks
5 stars
KY, Canada
7th Jul 2024
Easy to book. Easy to get tickets! I highly recommend this site.
5 stars
KB, United Kingdom (Great Britain)
23rd Jun 2024
good
5 stars
CK, Canada
16th Jun 2024
The process was surprisingly easy! Everything went smoothly! Skipping the long line was so well worth the extra little $$ for the tickets! Will definitely use this service again!
5 stars
JT, United States
6th Jun 2024
All excellent Helpful
5 stars
AM, Ireland
2nd Jun 2024
Fine
5 stars
Stan, United States
29th May 2024
everything was great
5 stars
KV, Australia
28th May 2024
Easy
5 stars
MA, Saudi Arabia
18th May 2024
No problem. Even with inquiry , the reply quick and clear .
5 stars
RM, United States
15th May 2024
Easy
5 stars
AR, United States
14th May 2024
I use them to get tickets to see the DAVID statue in Florence. Their service was exactly as stated on the website. It worked perfectly. I had no trouble. It was efficient and perfect. I would use them again.
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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