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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:

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5 stars
DL, United States
5th May 2024
Easy.!
5 stars
RT, Hungary
5th May 2024
Everything was fine.
5 stars
J&M M, United States
5th May 2024
They are so responsive answering all questions !    We highly recommend this company to help plan your Italian vacation!  We give them 10 stars ! 
5 stars
WB, United States
30th Apr 2024
The site was very easy to use. I didn't have any problems at all. tickitaly.com was the only place I could find and buy tickets to the Accademia at the last minute. They were prompt with approving the purchase and were wonderful to work with.
5 stars
JI, Canada
29th Apr 2024
tickitaly has turned into my go-to for tickets, especially if other companies claim they can't find anything at a time you want.
5 stars
JB, United Kingdom (Great Britain)
27th Apr 2024
The website was straightforward to use. Communication was excellent and responsive.
5 stars
BK, Czech Republic
27th Apr 2024
I must say, that Mrs. Lisa is absolutelly great perdon. She helped me to find the best time schedule and the communication was quick, prompt, nice, smart and effective. I really thank to her for all your servie, help and support. She is very proffessional. Thank you.
5 stars
KC, Australia
26th Apr 2024
Have used many times over the years. Will use again
5 stars
KC, Australia
26th Apr 2024
All went smoothly. Great communication with Pamela when ticket times I had chosen had to be changed.
5 stars
AD, United States
25th Apr 2024
The tickets got delivered straight to the apartment we rented and and it was very easy. Great service.
5 stars
EN, Sweden
21st Apr 2024
Easy
5 stars
VD, United States
10th Apr 2024
The tickitaly.com site was easy to use when ordering tickets. I ordered tickets for the Brancacci Chapel before they were released for sale. Once they were available, TicKITly contacted me via email and I printed the tickets . I would use this site again.
5 stars
DS, United States
9th Apr 2024
We had no problems downloading our tickets.
5 stars
RH, United States
6th Apr 2024
Instructions were clear to finding tickets and the staff on-site were friendly and knowledgeable.
5 stars
SH, United States
4th Apr 2024
I had no problem to find my ticket on that day.
5 stars
PD, United States
2nd Apr 2024
I had a wonderful experience. Easy to reach and professional.
5 stars
PO, Canada
31st Mar 2024
The easiest way to enter!
5 stars
MS, United States
30th Mar 2024
Online easy secure I had a question called them directly Pamela was wonderful she helped me get the tickets and Infact adjusted the prices highly recommend
5 stars
AC, United States
29th Mar 2024
The people at tickitaly were so helpful and got me the tickets I wanted when I wanted them. Reserving tickets for sites in Rome is not always easy as ticket sales open up at specific times, and not necessarily at the same times, usually 1-3 months before, and are often sold out very quickly. Once I put my orders in, they kept track of everything and were able to get the tickets I wanted and let me know immediately when they did. It made things so much easier for me. Each of the sites accepted my tickets without question.
5 stars
MH, United States
27th Mar 2024
Fist impression of tickitaly was suspicion about it being a legitimate site because I was unfamiliar with them. Once I understood they were going to sell me a voucher based on availability I decided to give them a try. I did receive vouchers and very explicit directions on whether to print or use them as an e-ticket. I am glad I used their service otherwise I would have never gotten to see the statue of David as it was booked out for weeks by the museum. The saved us in a pinch.
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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