tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 66 of 325
5 stars
DK, United States
14th Sep 2017
Easy to use site. No problems in choosing and purchasing tkts, nor in downloading guidebook.
5 stars
KS, United Kingdom (Great Britain)
14th Sep 2017
Easy to use to book and print out vouchers, thank you.
5 stars
DS, United States
14th Sep 2017
Tickitaly was great. Everything went just as explained. Easy.
5 stars
JH, United Kingdom (Great Britain)
12th Sep 2017
A Very good site, no problems booking or printing my tickets.
5 stars
AG, United States
12th Sep 2017
Great site. Easy and efficient.
5 stars
AE, Philippines
11th Sep 2017
Site is easy to use.
5 stars
EM, United Kingdom (Great Britain)
11th Sep 2017
Very easy
5 stars
PB, United States
10th Sep 2017
The sight was easy to use, very informative, and accurate - we got what we expected and enjoyed our tour guide!
5 stars
OK, Germany
10th Sep 2017
Perfect, they send the tickets to our hotel, what made it very easy. Thank you!
5 stars
MH, United Kingdom (Great Britain)
10th Sep 2017
All perfect
5 stars
ER, United Kingdom (Great Britain)
10th Sep 2017
Very easy site to use, easy access to tickets.
5 stars
JC, Canada
10th Sep 2017
It was extremely easy to use. Tickitaly contacted me on more than one occasion to make sure the tickets I ordered and the times were correct of something seemed off to them. Great customer service!
5 stars
JD, United Kingdom (Great Britain)
9th Sep 2017
Easy to follow Technical hitch in confirming tickets but I was contacted and kept informed
5 stars
AV, United States
9th Sep 2017
The website was easy to navigate and find the necessary information. There were no issues with the tickets. We booked the tour and got confirmation within 24 hrs.
5 stars
AG, United Kingdom (Great Britain)
9th Sep 2017
Very straightforward. No problems.
5 stars
FF, United States
8th Sep 2017
Very easy to use the site/no problems booking.
5 stars
WP, United Kingdom (Great Britain)
8th Sep 2017
Easy to navigate site. Good range of options and products
5 stars
MI, Japan
8th Sep 2017
I made a few inquiries and replies were always quick and efficient.
5 stars
RM, United Kingdom (Great Britain)
8th Sep 2017
Very good. You were very helpful
5 stars
JJ, United States
7th Sep 2017
Very easy smooth transaction. Great service.

Page 66 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.