tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 68 of 325
5 stars
SC, United States
31st Aug 2017
Site was helpful and easy to reach. Tickets gave helpful information and were clear and concise.
5 stars
AM, United States
30th Aug 2017
The site is very user friendly and vitally important in obtaining advance tickets to major monuments.
5 stars
RB, United Kingdom (Great Britain)
30th Aug 2017
Very easy
5 stars
CC, United States
29th Aug 2017
No problems with the ticket procedure, it worked fine
5 stars
AJ, United Kingdom (Great Britain)
28th Aug 2017
Easy and clear directions, explanations and warnings of common pitfalls.
5 stars
KB, United Kingdom (Great Britain)
28th Aug 2017
ebsite very easy to use, we have actually said we will use this site again in the future
5 stars
MD, United Kingdom (Great Britain)
28th Aug 2017
Very easily
5 stars
CC, United States
26th Aug 2017
Booking was fine
5 stars
SE, United Kingdom (Great Britain)
26th Aug 2017
Very easily
5 stars
MV, Netherlands
26th Aug 2017
Easy to find all the possible tickets.
5 stars
CS, United States
26th Aug 2017
Everything fine and lucky to get the ticket.
5 stars
ZA, United States
25th Aug 2017
Very easy and problem free
5 stars
WK, United States
25th Aug 2017
No issues.
5 stars
RC, United States
25th Aug 2017
It was very easy to use. I've used it before the previous year for tours.
5 stars
YHC, Hong Kong
25th Aug 2017
relatively easy; good to have the chat box so i can ask immediately when i have questions
5 stars
HW, United States
24th Aug 2017
Very easy to use/navigate.
5 stars
AH, United States
24th Aug 2017
Very easy to use, no problems finding tickets.
5 stars
LW, United Kingdom (Great Britain)
22nd Aug 2017
The site was easy to use and no problems with the tickets or meeting the guide.
5 stars
PR, Brazil
22nd Aug 2017
Perfect great experience
5 stars
BV, Belgium
21st Aug 2017
I read that I had to inscripe for visiting. Than Google and find ticktitaly. No problems at all, everything goes well!

Page 68 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.