tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 64 of 325
5 stars
AT, United Kingdom (Great Britain)
1st Oct 2017
Site was very user friendly and including every detail that you needed to know.
5 stars
DA, Canada
30th Sep 2017
Site was very user friendly and tickets were easy to print/prepare. No concerns.
5 stars
SF, United States
29th Sep 2017
The site was very user friendly
5 stars
AC, United States
29th Sep 2017
The website is very user-friendly. Easy to navigate.
5 stars
CC, Singapore
29th Sep 2017
Very easy to use the app. Booking reservation could be made easier if seat layout can be clearer if direction of travel is made known.
5 stars
EM, United States
29th Sep 2017
Very easy to navigate. And very helpful when I asked for a range of times to visit the Villa Borghese. The perfindl touch was key!
5 stars
JR, United Kingdom (Great Britain)
28th Sep 2017
Very easy
5 stars
DF, United States
25th Sep 2017
Easy to book and the # of options is great
5 stars
MS, United States
25th Sep 2017
Nice to get booking confirmation before you arrive--eliminates uncertainty.
5 stars
LO, United States
25th Sep 2017
No problems. Very easy to use this site!
5 stars
SB, Canada
24th Sep 2017
Very easy to navigate.
5 stars
SD, Australia
24th Sep 2017
Excellent
5 stars
DM, United States
23rd Sep 2017
This service is AMAZING!! They are so helpful in trying to get you the times that work for your schedule!!
5 stars
ML, United Kingdom (Great Britain)
23rd Sep 2017
exceptionally helpful, got us tickets on a sunday evening at the last minute. would definitely use again. well done Tickitaly
5 stars
JM, United States
23rd Sep 2017
I found the site very easy to use. I was very pleased that the information I wanted was all there and very clear to understand.
5 stars
DC, United States
22nd Sep 2017
Everything was great
5 stars
SM, United Kingdom (Great Britain)
22nd Sep 2017
Very easy
5 stars
AC, United States
21st Sep 2017
The site is very user-friendly.
5 stars
TA, United States
21st Sep 2017
Thank you so much for holding the tickets for 4 days for me when I had problem issues with my credit card... you were so patient & understanding, I really appreciate it!
5 stars
CN, Australia
21st Sep 2017
No problems in getting the tickets...

Page 64 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.