tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 63 of 325
5 stars
PO, Australia
10th Oct 2017
Very easy to navigate the site and meet the guide as per instructions
5 stars
RF, United States
9th Oct 2017
Very easy site. Great customer service in working around a credit card issue. Highly recommend tickitaly.
5 stars
JB, United States
9th Oct 2017
Site was easy to use and tickets were easily accessible. No issues at the museum picking up our tickets.
5 stars
RD, South Africa
8th Oct 2017
No problems
5 stars
CW, United States
7th Oct 2017
The site was very easy to use.
5 stars
JH, Spain
6th Oct 2017
Really easy.
5 stars
DW, Ireland
6th Oct 2017
Very Easy No Problems whatsoever
5 stars
RP, France
5th Oct 2017
Very easy to find the tickets and time saving
5 stars
JA, United States
5th Oct 2017
IT WAS GREAT....AND EASY...THANKS...
5 stars
MS, United States
5th Oct 2017
Everything was perfect!
5 stars
FP, United States
5th Oct 2017
Everything from finding booking and paying for my concert was perfect. Being in the US I was able to contact and talk with a representative via email easily. The travel arrangements were top shelf. The whole experience was amazing and professional.
5 stars
JY, United Kingdom (Great Britain)
5th Oct 2017
We had no problems. Everything went very smoothly.
5 stars
AR, Portugal
4th Oct 2017
Everything perfect
5 stars
TH, United States
4th Oct 2017
No problems.
5 stars
RL, United States
3rd Oct 2017
You did an amazing job handling the logistics and transportation.
5 stars
ES, Canada
3rd Oct 2017
easy
5 stars
Alex, Ukraine
3rd Oct 2017
pretty easy; ideally ticket should just be sent to email in PDF format.
5 stars
CC, United Kingdom (Great Britain)
3rd Oct 2017
Site very easy to use
5 stars
BP, United States
2nd Oct 2017
Very easy website to navigate and purchase tickets.
5 stars
FM, Ireland
2nd Oct 2017
No the site was very user friendly. The professional manner used in sending clear information at each stage was useful and gave us confidence in the site. It is however an expensive experience so it good that it was so professional.

Page 63 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.