tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 60 of 325
5 stars
MN, Romania
27th Dec 2017
Highly recommended
5 stars
RS, Belgium
26th Dec 2017
Find the site easy. No problems finding my tickets.
5 stars
RH, United Kingdom (Great Britain)
26th Dec 2017
Very easy to use and very helpful
5 stars
JA, Norway
22nd Dec 2017
No problems whatsoever with the purchase, the information, contacts, follow-up through booking phase.
5 stars
MA, Czech Republic
22nd Dec 2017
everything clear, simple , easy, users friendly. Well done.
5 stars
JS, United States
21st Dec 2017
website is easy to use
5 stars
SK, India
18th Dec 2017
Yes it was easy to use
5 stars
BG, United States
18th Dec 2017
Very easy to use, got tickets the day before our visit!
5 stars
NE, United Kingdom (Great Britain)
17th Dec 2017
The site was very easy to use. Very fast response to my last minute request.The only problem was having to print out tickets when staying in a hotel. It would have been easier to be able to show the email on my phone. Luckily the hotel was helpful re printing the tickets.
5 stars
SV, United States
15th Dec 2017
Very easy. No problems
5 stars
CP, Brazil
14th Dec 2017
I found it very easy.
5 stars
SM, Ireland
13th Dec 2017
I found the site very easy to use.I got my tickets the next day which was fast.
5 stars
FT, Singapore
12th Dec 2017
The site was fairly self-explanatory, and the team was very helpful and responsive to respond to any queries.
5 stars
MH, Singapore
10th Dec 2017
The site was easy to navigate.
5 stars
PS, United Kingdom (Great Britain)
9th Dec 2017
Excellent
5 stars
Germany - Berlin
7th Dec 2017
It was easy to book with tickitaly. I was very happy that tickitaly did the job for us! Thank you very much - everything worked well and we got exactly what week booked.
5 stars
AS, United States
6th Dec 2017
Easy enough
5 stars
RH, United Kingdom (Great Britain)
3rd Dec 2017
Tickitaly made our visit to Rome easier and more enjoyable. I left it very late to book guided tours and our first choice of dates weren't available. Tickitaly found great alternatives that suited. I didn't expect this service, being more used to someone saying no, sorry, your dates aren't available and leaving it at that. This service exceeded my expectations.
5 stars
MC, United States
3rd Dec 2017
The booking was fine.
5 stars
AS, United States
3rd Dec 2017
The site was so easy to navigate. Loved it.

Page 60 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.