tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 59 of 325
5 stars
BC, United Kingdom (Great Britain)
7th Jan 2018
Everything very smooth and efficient from start to finish. In the future when we look to book a similar trip we would use tickitaly.com
5 stars
NR, United Kingdom (Great Britain)
5th Jan 2018
Easy to find and no issues with tickets
5 stars
WB, United States
5th Jan 2018
Very easy to make reservations. Simple instructions. Excellent process.
5 stars
DW, United Kingdom (Great Britain)
4th Jan 2018
Very easy to book online and print tickets
5 stars
DW, Australia
4th Jan 2018
Very easy.
5 stars
JC, United States
3rd Jan 2018
The tour was fantastic
5 stars
RM, United States
3rd Jan 2018
The site was easy to use and it was clear as to what was included in my purchase.
5 stars
RH, United States
3rd Jan 2018
Site was easy to use, and tickets were reserved and waiting for us.
5 stars
FM, Belgium
3rd Jan 2018
very easy, lots of possibilities
5 stars
TT, United Kingdom (Great Britain)
1st Jan 2018
Easy. No problems with tickets and only fairly short queues at the Roman Forum and Colosseum to exchange the vouchers for tickets.
5 stars
TT, United Kingdom (Great Britain)
1st Jan 2018
Easy No problems with tickets and no queue to get in to change our vouchers for tickets. We were able to walk straight in .
5 stars
Dut K United States
1st Jan 2018
Easy, no problems at all.
5 stars
CN, United Kingdom (Great Britain)
30th Dec 2017
Great Service from Tickitaly team(office based)
5 stars
CN, United Kingdom (Great Britain)
30th Dec 2017
Excellent customer service for the booking proc
5 stars
DB, United States
29th Dec 2017
Very easy to use, no problems what-so-ever.
5 stars
JR, United States
29th Dec 2017
Booked tickets last minute as everything else was sold out. Had no issues meeting our guide.
5 stars
IA, United Kingdom (Great Britain)
29th Dec 2017
The site was very simple to navigate.
5 stars
MB, United States
29th Dec 2017
very easy to use and secure our tickets.
5 stars
AA, United States
28th Dec 2017
Easy to understand the website. No language translation issues.
5 stars
MN, Romania
27th Dec 2017
Highly recommended

Page 59 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.