tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 58 of 325
5 stars
JL, United States
24th Jan 2018
Very easy!
5 stars
IL, Romania
24th Jan 2018
Very easy! I
5 stars
EH, United Kingdom (Great Britain)
23rd Jan 2018
Site was relatively easy to use. There was a range of tickets available and I found the ones that suited me best.
5 stars
GJ, United Kingdom (Great Britain)
22nd Jan 2018
Great service, no problems at all. Booked in February for tickets in May and service was fantastic.
5 stars
PO, United Kingdom (Great Britain)
19th Jan 2018
Very Easy
5 stars
VV, United States
18th Jan 2018
very easy and gave you a firm time
5 stars
LP, United States
17th Jan 2018
The site was very easy to use. We had no problems redeeming our vouchers for tickets.
5 stars
CT, United Kingdom (Great Britain)
17th Jan 2018
Easy site to use
5 stars
LT, United Kingdom (Great Britain)
17th Jan 2018
Have used before and found easy to use the site - because the guides sort the tickets this means that there is no panic to swap the vouchers over.
5 stars
FL, United Kingdom (Great Britain)
16th Jan 2018
The site is extremely easy to use. It is particularly useful being able to book tours in multiple cities all in the one site visit.
5 stars
FL, United Kingdom (Great Britain)
16th Jan 2018
The site is very easy to use. I had no trouble at all downloading then printing my tickets. It is really beneficial to be able to book tours in different cities all in the one visit to the site. Clear instructions about meeting places given on the tickets.
5 stars
PD, Canada
12th Jan 2018
No issues with the site.
5 stars
SB, United States
12th Jan 2018
Had some trouble finding the Academia because so many signs indicating directions had been removed since my last visit about 8 years ago.
5 stars
SB, Canada
10th Jan 2018
Information provided to collect our tickets was perfect. No problems and process went quickly.
5 stars
CH, Luxembourg
10th Jan 2018
all worked perfectly
5 stars
KO, United States
9th Jan 2018
Very easy to use.
5 stars
AB, United Kingdom (Great Britain)
8th Jan 2018
Very easy, very impressed with the efficient service, even when I made a mistake with the date, they changed it immediately with no problems, thank you.
5 stars
Abhishek Alladi
8th Jan 2018
It was easy to book
5 stars
SF, Sweden
8th Jan 2018
It was Easy to find the site. Evrything was fine with the communication.
5 stars
JJ, New Zealand
7th Jan 2018
Very easy, the whole process was clear and easy

Page 58 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.