tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 53 of 325
5 stars
SE, United Kingdom (Great Britain)
23rd Apr 2018
It made it really simple for me to book and gave great instructions on how to use our booking on arrival
5 stars
PZ, United States
23rd Apr 2018
Good
5 stars
AW, Canada
23rd Apr 2018
very satisfied with the site. Used the site to gain quick access to the attractions and the site proved to be exactly as promised/
5 stars
RP, United States
23rd Apr 2018
Very informative site. I didn’t have any problem to navigate within. I am very grateful to tickitaly.com which saved a lot of my time during my visit in Rome. I will recommend to all my friends this site
5 stars
VB, Lithuania
22nd Apr 2018
Radau tinklapį atsitiktinai, užsakiau ir džiaugiausi, kad pavyko užsakyti
5 stars
Scott
20th Apr 2018
Extremely fast and easy
5 stars
KP, United States
19th Apr 2018
Easy to book and easy to find in the shade of the Arch!
5 stars
KH, United Kingdom (Great Britain)
17th Apr 2018
Very easy to use the Tickitaly web site. Confirmation email has a link to download your tickets. Everything worked fine.
5 stars
MK, Russian Federation
16th Apr 2018
Everything was excellent. Big thanks to the tickitaly staff who helped me to buy the right tickets :-)
5 stars
MJ, Australia
16th Apr 2018
The site is very easy to use and instructions for tourists is very clear.
5 stars
SB, United States
13th Apr 2018
Easy to get the tickets, we bypassed the line and enjoyed the museum.
5 stars
JW, United States
12th Apr 2018
The site was very easy to use.
5 stars
AL, United States
12th Apr 2018
The information sent with my tickets was very helpful, especially the map.
5 stars
EP, United States
12th Apr 2018
I think I found you via a Google search. Everything was easy and I would definitely use your site again!
5 stars
MR, United States
11th Apr 2018
very easy to use site.
5 stars
JK, United States
11th Apr 2018
A little confused on where to meet. We were unsure if we needed to meet on top or at the main entrance, but received help from another worker and got to the right spot. Christian was an amazing guide and his passion showed
5 stars
AT, United States
10th Apr 2018
Very Easy to use. No problem finding the tickets or using them.
5 stars
AK, United States
10th Apr 2018
We were hesitant about booking through tickitaly because of all the negative reviews we read, but it was the only website where we were able to find tickets to the Last Supper, so we decided to take a risk. At the end it was totally worth it. It has been by far one of the best tours we have been part of. We have recommended it to all of our friends.
5 stars
WK, Netherlands
10th Apr 2018
it was easy to do and the result was good ! the e-book guide is wonderful - only one problem: I don't have the scills to place it on my e-book (!)
5 stars
JB, United States
6th Apr 2018
Website was easy to use and tickets were so helpful to have in advance to beat the crowds.

Page 53 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.