tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 54 of 325
5 stars
VG, United States
6th Apr 2018
The site was very easy to use and the prices seemed to be much lower than other competitors.
5 stars
SC, United States
6th Apr 2018
Phenomenal service!!
5 stars
SC, United States
5th Apr 2018
Tickitaly was so easy to use!
5 stars
DN, Croatia
4th Apr 2018
Everything was perfect, totally user oriented. The staff was great as well as complete reservation process
5 stars
JM, United States
4th Apr 2018
Easy to order from and did not feel I was being ripped off
5 stars
PK, United States
4th Apr 2018
Was easy, no issues
5 stars
HB, United Kingdom (Great Britain)
3rd Apr 2018
No problems at all
5 stars
SC, United States
30th Mar 2018
Tickitaly was fabulous to work with!!!
5 stars
SC, United States
30th Mar 2018
Excellent service!
5 stars
TT, United States
30th Mar 2018
Site is super easy to use, and all instructions are laid out in detail on the tickets. We had no problems at all.
5 stars
MW, United States
30th Mar 2018
Very easy to navigate :-)
5 stars
DS, United States
29th Mar 2018
Quick and easy to navigate the site. Swift response with confirmation and all necessary instructions. Great experience.
5 stars
MP, Romania
29th Mar 2018
i found it very easily looking for tickets to cenacolo since i knew it was impossible to get them there. everything was perfect.
5 stars
SS, United States
28th Mar 2018
Excellent service
5 stars
MS, United States
28th Mar 2018
The site is user friendly & easy to navigate.
5 stars
MR, India
27th Mar 2018
I tried many sites before trying tickitaly and all efforts went in vain .but tickitaly confirmed my tickets in a couple of hours and that was great !!
5 stars
LM, United Kingdom (Great Britain)
26th Mar 2018
Site easy to use. Very clear instructions regarding how to collect the tickets - no problems
5 stars
XH, Switzerland
26th Mar 2018
Very easy. No problem at all. There was a small technical issue after the purchase - as it turned out that the time slot I initially chose was no longer available. But the staff solved the issue at their earliest convenience.
5 stars
JJ, United States
26th Mar 2018
Very user friendly
5 stars
GB, Australia
25th Mar 2018
Everything was easy, booking and finding our tour and guide was all very straightforward.

Page 54 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.