tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 51 of 325
5 stars
JI, Australia
25th May 2018
Site easy to use and I am not very 'tech savvy '
5 stars
JB, Australia
24th May 2018
Worked well, & guide turned up for Milan cycling tour though just the 2 of us. Karina led a great tour which was good introduction to city
5 stars
EV, United States
24th May 2018
The meeting point was very easy to find. Booking this tour was also easy to do.
5 stars
SS, United States
24th May 2018
The Booking online was super easy!!
5 stars
CM, United Kingdom (Great Britain)
23rd May 2018
Very easy to use and amazingly quick response to enquiry sent on a Sunday afternoon
5 stars
RM, United States
23rd May 2018
The site was very easy to use, all the necessary info was available for a quick booking.
5 stars
GM, United Kingdom (Great Britain)
22nd May 2018
Site was easy to use, but even better was the friendly and efficient service from the staff at the end of the telephone! Easy and excellent help!
5 stars
JM, United Kingdom (Great Britain)
22nd May 2018
The site was easy to use, it all went very smoothly
5 stars
SC, United States
18th May 2018
Excellent service! Easy to find!
5 stars
DH, Canada
17th May 2018
It was very easy to book and get into the places we booked.
5 stars
EP, Canada
15th May 2018
Initial instructions are a bit confusing. However when I emailed for clarification, I received a reply right away. Customer service is excellent!
5 stars
MI, United States
15th May 2018
The site was very easy to use. My travel agent suggested it as I was not able to find a source for tickets myself, other than the official site and it never had any availabilities for our dates. Once I found you, it was a great help.
5 stars
AO, United States
14th May 2018
Very easy
5 stars
CM, United States
13th May 2018
It was very easy to exchange the voucher for the tickets and we got it right away. Very easy process.
5 stars
SB, United States
12th May 2018
Very easy.
5 stars
RG, United States
11th May 2018
Great info. Guide on time small tour group.
5 stars
SC, United States
10th May 2018
Very easy to find both tours!
5 stars
MM, United States
10th May 2018
Very easy website and you receive an email immediately.
5 stars
KO, Japan
9th May 2018
I couldn't find tickets by Japanese agents and tried to find italian local agents. I found tickitalia. tutto perfecto!
5 stars
RP, United States
9th May 2018
The site is very easy to use. I didn’t have any problem to navigate within. I am very grateful to tickitaly.com which saved a lot of my time during my visit in Rome. I will recommend to all my friends this site

Page 51 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.