tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 50 of 325
5 stars
MR Michael Rodic, United Kingdom (Great Britain)
2nd Jun 2018
Ticket booking is so clear and easy and there s nothing in the booking process that could be improved. We used TickItaly the previous year when we visited Milan and had no reservations at all about using them again for our Florence trip.
5 stars
JC, United States
1st Jun 2018
Your site was easy to use. We were able to access all tickets on my phone.
5 stars
SS, Australia
31st May 2018
Great customer service. Highly recommend
5 stars
JN, United States
30th May 2018
Website and directions were great. Would definitely use Tickitaly again!
5 stars
CV, United States
30th May 2018
The site is very user-friendly, I liked that it was direct and clear
5 stars
HM, United Kingdom (Great Britain)
30th May 2018
Have used tickitaly a few times now for my tours and never any problems, and find the prices cheaper than other websites. Definitely recommend
5 stars
SM, United States
30th May 2018
Easy to use site
5 stars
BM, Australia
30th May 2018
No problems with the site - easy to navigate
5 stars
HD, United States
30th May 2018
We had some difficulty purchasing the tickets we wanted but the customer service was excellent and response time was very fast
5 stars
BF, United States
29th May 2018
This site is awesome. Very easy to use.
5 stars
KF, United States
29th May 2018
The site was wonderful and when I submitted a question about a specific tour, I recieved an immediate response.
5 stars
WG, United States
28th May 2018
Easy to use; good directions.
5 stars
KG, United States
28th May 2018
The site worked well and everything was as described. It was a great tour!
5 stars
SM, United States
27th May 2018
The sight was easy to navigate. I easily set up my tours before arriving at my destination. It was great to skip the lines! I forgot my hard copy and was able to use my digital one. I highly recommend this service. It was great to have a longer period to use them. We saw the Colloseum the first day and was glad to have the flexibility to see the Palantine & Forum the next day. Again, the ease of not waiting in line was great.
5 stars
PO, Ireland
27th May 2018
Very straightforward. Tickets printed with precise & accurate directions. Roman Guy Jad excellent
5 stars
JR, United States
26th May 2018
Very easy, easy to book, get tickets, had no problems at all. Highly recommend.
5 stars
PH, United Kingdom (Great Britain)
26th May 2018
Our tickets were easy to download along with an audio guide & map
5 stars
KS, United States
25th May 2018
Made booking easy but it is important to read very carefully the description of the tickets to ensure you are getting what you want. I did and am happy and got what I expected.
5 stars
AR, United States
25th May 2018
It was easy to find the type of ticket we wanted and complete the purchase. We got a quick reply letting us know the availability of our desired time slot. Very easy!
5 stars
LV, Australia
25th May 2018
Perfect service and management

Page 50 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.