tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 48 of 325
5 stars
DM, United States
26th Jun 2018
Very easy to navigate
5 stars
JV, United States
25th Jun 2018
Finding and printing the tickets was super easy! Communication was great!
5 stars
TX, Canada
25th Jun 2018
I just searched “last Supper” ticket online and turned most of tour websites and official website were all sold out. And Tickitaly.com was still available.
5 stars
BM, Norway
23rd Jun 2018
No problema. Everything went smooth.
5 stars
IB, Canada
22nd Jun 2018
Everything ran very smoothly
5 stars
DB, Canada
21st Jun 2018
Everything went very smoothly will definitley use your company again in the future
5 stars
SI, New Zealand
19th Jun 2018
Very easy to use, reliable and secure payment.
5 stars
JH, United States
19th Jun 2018
Great site, easy to find and book tickets. Ability to pay with PayPal would improve convenience for USA customers.
5 stars
KL, France
18th Jun 2018
All tours were very well organised. Not only was it easy to find the meeting point but they all started on time and all guides did an excellent job.
5 stars
MM, United Kingdom (Great Britain)
18th Jun 2018
Site was extremely easy to use and easy to download and use the tickets.
5 stars
MM, United Kingdom (Great Britain)
18th Jun 2018
Great website and extremely easy!
5 stars
BW, United States
17th Jun 2018
Very easy to use the site, and everything with the tickets was as described.
5 stars
JS, Canada
16th Jun 2018
Everything worked as it should. Guides were where they said they'd be; location staff knew where to send us to get front-of-the line access. I'm already recommending TickItaly to friends.
5 stars
EF, United States
15th Jun 2018
I use tickitsly often usually an amazing experience except this time with the Uffizi
5 stars
PB and SB from England
15th Jun 2018
Very easy to book from a mobile
5 stars
PS, United Kingdom (Great Britain)
15th Jun 2018
Everything was easy to use, the email link to the voucher was a good way to get the voucher that required exchanging for the ticket in the colosseum area
5 stars
CD, United States
15th Jun 2018
Easy to book and friendly staff.
5 stars
EA, United States
14th Jun 2018
Found this resource through a friend - very easy to use and search for what I was looking for. I bought a ticket extremely last minute, but everything worked out fine and there were no issues being allowed into the tour. Tickitaly communicated well with me to make sure everything went smoothly.
5 stars
RS, South Africa
13th Jun 2018
Instructions about the meeting location, the guide and collection of tickets and audio equipment were clear and simole
5 stars
RA, Australia
13th Jun 2018
Site was easy to navigate and book

Page 48 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.