tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 47 of 325
5 stars
JN, United States
9th Jul 2018
Easy process
5 stars
MH, United States
8th Jul 2018
Tickets worked great. No wait. No hassle. Thanks
5 stars
AW, United States
8th Jul 2018
Tickitaly has the best deal on tickets we wanted, so I am glad I found it.
5 stars
MK, United States
8th Jul 2018
This site is absolutely amazing and very easy to use. I use this site since 2012, and never had any problems with the tickets.
5 stars
RP, United Kingdom (Great Britain)
8th Jul 2018
Top class and efficient service .... Will definitely use again!
5 stars
AB, United States
7th Jul 2018
Easy site use, great suggestions, easy to implement upon arrival
5 stars
DF, United Kingdom (Great Britain)
7th Jul 2018
No problems, great service.
5 stars
SS, Philippines
7th Jul 2018
Site was very easy to use and we found our guide easily
5 stars
Jon, Hong Kong
7th Jul 2018
The staff at tickitaly.com were extremely helpful! The entrance time I requested was not available, so they promptly sent me an email, and replied to all of my questions. I had a very positive experience booking with them, I would definitely use this service again.
5 stars
JK, Lebanon
6th Jul 2018
The site is very easy to use and very clear. I had a little problem with the vouchers ( one was missing) but i sent a mail and they responded very quickly and gave me the right voucher
5 stars
LS, United Kingdom (Great Britain)
5th Jul 2018
Easy to use website, with clear instructions of how to meet the tour guide including a picture
5 stars
GK, Spain
4th Jul 2018
Quick and efficient!
5 stars
SO, United Kingdom (Great Britain)
3rd Jul 2018
VERY EASY TO USE! Instructions were concise and the meeting point was easy to find.
5 stars
SC, Hungary
30th Jun 2018
It was easy to use the website. There were no difficulties obtaining the tickets.
5 stars
MK, United States
29th Jun 2018
Very easy to use from home in the USA!
5 stars
LR, Canada
28th Jun 2018
Excellent. No issues at all about buying tickets. I just needed my password, which I had.
5 stars
JY, Singapore
27th Jun 2018
Very easy to use and very fast and efficient replies.
5 stars
EH, Australia
26th Jun 2018
The site was very easy to use, however it wasn't made super clear that there would be a 12 BUSINESS hour time period before bookings are accepted. Regardless, customer service staff were incredibly helpful in speeding up my request.
[Tickitaly responds: Unfortunately some attractions are not able to give us instant booking confirmation but we are working on it!]
5 stars
JY, Singapore
26th Jun 2018
Very easy. It helps that you choose the date first before being prompted the available tours.
5 stars
JE, United Kingdom (Great Britain)
26th Jun 2018
Always delighted with the site and the ease of use. Level of communication is first class, and recommend this site to friends and family

Page 47 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.