tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 46 of 325
5 stars
LJ, Sweden
20th Jul 2018
Very easy to buy tickets. Very good service
5 stars
TC, United Kingdom (Great Britain)
20th Jul 2018
Easy to find ,got tickets straight away with Less queues
5 stars
PX, Switzerland
19th Jul 2018
Easy process and warm hearted staff member
5 stars
LD, Romania
19th Jul 2018
Everything was ok.
5 stars
LD, Romania
19th Jul 2018
Perfect. I think without you, my chances to visit would have been very much reduced. Thank you for your kindly help. Kind regards.
5 stars
LM, United States
19th Jul 2018
Well done all around!
5 stars
TM, United States
17th Jul 2018
Very easy and user friendly. I booked 2 tours on different f days in a matter of minutes.
5 stars
JP, United States
16th Jul 2018
Only issue was that I didn’t realize each ticket had a quantity on it. Thought you only sent two of four tickets. Phone call necessary to clear this up.
5 stars
DH, United States
16th Jul 2018
Very easy to use, no problems at all
5 stars
PL, Singapore
15th Jul 2018
The booking was smooth, confirmation was fast, online payment was seamless too
5 stars
AS, Denmark
15th Jul 2018
It was easy to find your site. You just popped up, when we was seaking the tours. It was easy to print tickets out.
5 stars
MK, United States
14th Jul 2018
This site is absolutely amazing and very easy to use. I use this site since 2012, and never had any problems with the tickets.
5 stars
DP, United States
13th Jul 2018
Extremely easy!
5 stars
KL, United Kingdom (Great Britain)
13th Jul 2018
Very easy, no problems
5 stars
SW, United Kingdom (Great Britain)
13th Jul 2018
Brilient service.
5 stars
LE, United States
12th Jul 2018
The site was pretty easy to find and use
5 stars
Thomas, United States
11th Jul 2018
The site is user-friendly and easy to find your tickets.
5 stars
BE, United States
10th Jul 2018
Everything worked well.
5 stars
RS, Mexico
10th Jul 2018
No problem at all.
5 stars
AS, United States
9th Jul 2018
I screwed up and bought “complimentary” tickets when I should have selected “full price.” The staff was very helpful in getting the issue resolved quickly.

Page 46 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.