tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 45 of 325
5 stars
GE, United States
9th Aug 2018
Very easy to book tour. The information provided on the site was very thorough.
5 stars
NB, United States
7th Aug 2018
Everything was perfect! Excellent tour - Thank you!
5 stars
JV, United Kingdom (Great Britain)
7th Aug 2018
This site was very easy to use and we can’t think of anything that would improve the service.
5 stars
EL, Australia
6th Aug 2018
I found the site easy to use, no problems.
5 stars
GR, Canada
5th Aug 2018
5, Excellent!
5 stars
JS, Switzerland
1st Aug 2018
Site is very easy to use, instructions are very clear.
5 stars
NH, United Kingdom (Great Britain)
28th Jul 2018
Easy to navigate, no problems at all.
5 stars
AL, Mexico
27th Jul 2018
It was easy to purchase in your site
5 stars
EK, Russian Federation
27th Jul 2018
Нет, у меня не былл никаких проблем с бронированием. Я получида подтверждение в течение 30 минут I did not have any problems with booking. I received a confirmation within 30 minutes
5 stars
MM, United States
27th Jul 2018
site was great to use and easy
5 stars
HB, Czech Republic
26th Jul 2018
Everything worked very smoothly
5 stars
GM, Saudi Arabia
25th Jul 2018
Very easy to use and simple
5 stars
WD, United States
25th Jul 2018
easy
5 stars
HJ, United States
25th Jul 2018
Very easy to buy tickets! I accidentally purchased the wrong type of tickets, so I used the chat function and it was pleasantly resolved in about 10 minutes... wonderful company!
5 stars
JF, United States
24th Jul 2018
No problems
5 stars
XH, New Zealand
22nd Jul 2018
it was easy to use and understand the procedure of purchasing the ticket.
5 stars
GS, United States
22nd Jul 2018
The site was easy to find and the tickets were vouchers to exchange for actual tickets which was not a proble.
5 stars
LK, United Kingdom (Great Britain)
21st Jul 2018
Site is really easy to use and navigate around.
5 stars
MD, United Kingdom (Great Britain)
21st Jul 2018
Easy and convenient at a good price
5 stars
IS, Romania
21st Jul 2018
It was quite easy to find your site and I ordered tickets for current day from you even if tickets were sold out on all other sites. I received a mail with complete explanation. I talked with a Tickitaly representative which helpwd us with tickets in a very short period of time. She was very professional and willing to help!

Page 45 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.