tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 44 of 325
5 stars
Dmitry, Russian Federation
23rd Aug 2018
Really easy to use, no any problems. Thanks :)
5 stars
AR, United States
22nd Aug 2018
Very easy to book tickets at the site with clear instructions on locating the tour.
5 stars
NP, Canada
22nd Aug 2018
Super easy to use and greT response time
5 stars
KS, United States
21st Aug 2018
Extremely easy to use to book tickets in advance - love to skip the line!
5 stars
MH, Canada
20th Aug 2018
Very easy. 1/2 block from our apartment. There was a staff at the door who guided us to the box office where we received our tickets with ease. No problems.
5 stars
RN, South Africa
19th Aug 2018
I had no problems with booking and collecting my tickets.
5 stars
MP, United Kingdom (Great Britain)
18th Aug 2018
Easy to use, no need to queue, printed everything and got easy access to the Duomo terraces and the skip-the-line into the Cathedral.
5 stars
MS, Portugal
17th Aug 2018
Everything ok
5 stars
JC, United States
17th Aug 2018
Super easy.
5 stars
MH, United States
17th Aug 2018
Very easy site to use. Very clear about options, tours, pricing, location and availability.
5 stars
CR, United States
16th Aug 2018
Fast pass the way to go.
5 stars
IA, Israel
16th Aug 2018
very good
5 stars
ED, Ireland
15th Aug 2018
Very Easily. The visit was very well organized and our tour guide was very helpful and informative.
5 stars
DT, United States
15th Aug 2018
Simple, quick and convenient!
5 stars
YL, United States
13th Aug 2018
Very easy and friendly user!
5 stars
TP, United States
11th Aug 2018
Site was very easy to find via Rick Steve's site. No problems at all. Wonderful!
5 stars
DI. Iulian, Romania
11th Aug 2018
Very easy. No, I didn't had any problems finding my tickets. You should next time offer also guided tour to Roman Forum and Paladin.
5 stars
DI. Iulian, Romania
11th Aug 2018
Very easy. No problems to find tickets.
5 stars
KJ, United States
10th Aug 2018
Website easy to use and clear.
5 stars
JM, United Kingdom (Great Britain)
10th Aug 2018
The site was easy to use, we booked with no issues - all great!

Page 44 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.