tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 43 of 325
5 stars
KM, United Kingdom (Great Britain)
18th Sep 2018
Site was very easy to use and I had no problems with purchasing tickets.
5 stars
DD, United Kingdom (Great Britain)
17th Sep 2018
The booking process was straightforward and the instructions provided on the actual ticket were also easy to follow.
5 stars
JL, Canada
17th Sep 2018
The site was very user friendly. We had no problem with booking our tickets to see the David (even with the time change) it was very efficient.
5 stars
KD, United Kingdom (Great Britain)
12th Sep 2018
All very straight forward
5 stars
MP, United States
12th Sep 2018
The ticket purchasing experience and use of my ticket were very easy.
5 stars
HH, United Kingdom (Great Britain)
12th Sep 2018
Good site for pre purchase of tickets
5 stars
PC, South Africa
12th Sep 2018
Very simple, I phoned in to office for help, lady was super efficient !!
5 stars
CT, United States
12th Sep 2018
The tickitaly site was easy to use, and buying vouchers ahead of time was the best way to see the busy places in Florence.
5 stars
ML, United States
11th Sep 2018
buying the tickets on line was very easy. The webpage is easy to navigate.
5 stars
SC, United States
7th Sep 2018
It was great being able to have my tickets immediately and not have the long lines.
5 stars
AB, United Kingdom (Great Britain)
6th Sep 2018
The site was easy to use. considering I booked only the day before the trip, everything went very smoothly.
5 stars
AF, Canada
6th Sep 2018
I had no difficulty finding and using the site: and when I contacted you , I was pleasantly surprised with the promptness of the reply and the general helpfulness
5 stars
IR, United Kingdom (Great Britain)
1st Sep 2018
Very easy to use
5 stars
MS, United States
31st Aug 2018
Site was very easy to use - - we had no trouble at all finding out guide.
5 stars
MG, United Kingdom (Great Britain)
29th Aug 2018
Very easy, tickets came next day.
5 stars
'S.Smith, United Kingdom (Great Britain)
27th Aug 2018
Easy to use site. Clear instructions on how to obtain ticket through email.
5 stars
EF, Canada
26th Aug 2018
It was very easy to navigate your site and all the details needed were clearly stated
5 stars
PS, United Kingdom (Great Britain)
26th Aug 2018
Very easy to use
5 stars
TP, United States
26th Aug 2018
I found the site through a Rick Steve's article, not a Google search or other browser search. Your company was very good at communicating how to pick up tickets, etc. We used your site twice and both times went perfectly. Thank you!
5 stars
RE, Japan
24th Aug 2018
Very easy to navigate and book tickets. Confirmation was sent within 1 hour.

Page 43 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.