tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

Buy tickets here

As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 42 of 325
5 stars
SW, United States
2nd Oct 2018
So easy to use, didn't wait at all for Colosseum or to see the David.
5 stars
MB, United Kingdom (Great Britain)
2nd Oct 2018
A user friendly site with great value admission tickets.
5 stars
JP, United Kingdom (Great Britain)
2nd Oct 2018
Molto facile
5 stars
JS, United States
1st Oct 2018
Great instruction, pictures were very helpful.
5 stars
KR, United States
29th Sep 2018
Very easy to find the tickets. I had no problems with the Tickitaly.com site.
5 stars
JT, Peru
29th Sep 2018
Everything was very simple
5 stars
SC, United States
29th Sep 2018
This was the only site allowing me to purchase next day tickets, I got an email back in 30 minutes and tickets soon after. They have great help for redeeming your voucher and entering the museum.
5 stars
JK, United States
28th Sep 2018
Easy to use site. I presented the Electronic voucher on my phone and was issued our tickets to the museum with no problem.
5 stars
KC, Greece
28th Sep 2018
The site was very easy ti use. I didn t have any problemI
5 stars
SK, Ireland
26th Sep 2018
Quick and easy to use, instructions clear.
5 stars
LR, United States
25th Sep 2018
Very easy to use, helped me immediately overnight and both skip the line tickets we got were hugely helpful in time saving while we were in Florence.
5 stars
AG, United Kingdom (Great Britain)
25th Sep 2018
Site very quick and straightforward
5 stars
SE, United States
24th Sep 2018
None as I had used it before
5 stars
SC, United States
24th Sep 2018
Everything was easy and it was nice to have the tickets available immediately!
5 stars
OF, New Zealand
23rd Sep 2018
Excellent. We had a great experience with accessing all of the sites through the allocated lines and all went very smoothly.
5 stars
SM, United States
22nd Sep 2018
The site was very user friendly and I didn't have any issues finding our tickets. We were directed to the ticket office (#51) which was right across the street from the Academia Museum and exchanged the voucher for our tickets
5 stars
KH, United States
21st Sep 2018
The website was very easy to use and instructions were very clear.
5 stars
MB, United States
19th Sep 2018
I've used Tickitaly before and found it very helpful.
5 stars
DW, United States
18th Sep 2018
Very easy! The directions were clear and they were waiting at the time they said they would be there.
5 stars
GG, United Kingdom (Great Britain)
18th Sep 2018
A first time user, I had no problems. Having a battered made a week ago at home seemed iffy, but it was accepted and exchanged for tickets without drama.

Page 42 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.