tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 29 of 325
5 stars
MV, Switzerland
9th May 2019
Easy to use site and book tickets. Nice variety of choices of different tours. Great information on where to meet guide and how to be prepared for the tour. Helpful information on managing any questions, concerns.
5 stars
LH, United States
9th May 2019
No issues!
5 stars
TG, United Kingdom (Great Britain)
8th May 2019
very easy and very helpful friendly staff
5 stars
JO, United Kingdom (Great Britain)
8th May 2019
So easy to use - and really happy with the speed of response. Would definitely use again.
5 stars
PM, United States
7th May 2019
No issues at all. Email on processing and procedures very clear
5 stars
RM, United States
7th May 2019
Very easy to use.
5 stars
KU, Germany
6th May 2019
No, everthing was ok.
5 stars
KD, United States
6th May 2019
Site was very user friendly.
5 stars
BW, United States
5th May 2019
Would recommend this site to get your tickets!
5 stars
MA, United Kingdom (Great Britain)
5th May 2019
Not really a difficulty but the procedure of being issued with a ticket that allows you to get a ticket is amusing and charmingly Italian.
5 stars
JB, Australia
4th May 2019
My hotel sent me a link to you.
5 stars
LP, United States
3rd May 2019
No problems at all. I have ordered tours and tickets several times in the past. Never experienced a problem.
5 stars
SO, United States
3rd May 2019
Was able to obtain tickets from Tickitaly for the Accademia Gallery even after they were sold out on Accademia's site. Smooth process and easy to use!
5 stars
JV, United States
2nd May 2019
The site was very easy to use! It contained all the information you needed regarding different tours, how to book and use the tickets, and any additional information you may need for the tour.
5 stars
SA, United States
2nd May 2019
This is a great site for buying tickets, and you should not have any problems.
5 stars
mariaar
2nd May 2019
I found easily tickets in your site just before my entrance Skip all the lines
5 stars
MM, Mexico
2nd May 2019
No problem, very easily!
5 stars
VD, Mexico
1st May 2019
The site was easy to use.
5 stars
GG, Canada
1st May 2019
LOOKED UP ON THE INTERNET
5 stars
JZ, Italy
1st May 2019
Very easy to navigate and purchase what I wanted

Page 29 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.