tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 28 of 325
5 stars
NL, United Kingdom (Great Britain)
21st May 2019
Very easy and accurate info
5 stars
MC, United States
20th May 2019
Good service, well organized.Responded back promptly to any questions or concerns that I had.
5 stars
PM, United States
19th May 2019
Very easy to use!
5 stars
KC, United States
17th May 2019
The website was very easy to navigate. No suggestions to improve or complaints.
5 stars
SH, United Kingdom (Great Britain)
17th May 2019
Great! Got a last minute ticket to The Last Supper when no-one else had one. Site easy to navigate and use.
5 stars
DB, United Kingdom (Great Britain)
17th May 2019
Overall everything was easy to follow, from getting online to printing off vouchers for our trip
5 stars
RM, United States
16th May 2019
Very easy, straight-forward, no hassle! Was able to purchase tickets via Tickitaly when the Accademia Galeria was sold out for the day we wanted to go.
5 stars
CP, United States
16th May 2019
Site was easy to use. Tour descriptions were concise and helpful.
5 stars
SK, Russian Federation
15th May 2019
The site is fine
5 stars
RF, United States
14th May 2019
Site was very easy use and turnaround on the confirmation of the tickets was very quick given the timezone difference between the East Coast and Italy.
5 stars
AJ, United States
13th May 2019
When I had to wait for the queue to open for available tickets, I wasn't confident that I would hear back. But the company held it's end of the bargain!
5 stars
LD, Czech Republic
13th May 2019
perfectly - as per instructions - easy
5 stars
ML, Singapore
13th May 2019
Everything is good.
5 stars
GF, United States
12th May 2019
The site was easy to navigate
5 stars
SI, Germany
12th May 2019
Etwas schwer zu finden.
5 stars
MM, United Kingdom (Great Britain)
12th May 2019
No it all went very smoothly
5 stars
AG, United States
12th May 2019
Last Supper tickets were hard to find but found it here!
5 stars
JC, United Kingdom (Great Britain)
11th May 2019
Very easy
5 stars
DH, United States
10th May 2019
The site was easy to use. There were excellent descriptions of what the ticket covered. I did wish more specific details were explained at the time of placing the order- for instance who qualifies for reduced rate, which experiences allowed children and which did not, how to handle children’s tickets at the different venues.
5 stars
SS, Australia
10th May 2019
Simple

Page 28 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.