tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 30 of 325
5 stars
SO, United States
1st May 2019
easy to use
5 stars
Mel Reis
30th Apr 2019
Very easy
5 stars
VM, United Kingdom (Great Britain)
30th Apr 2019
It was all good
5 stars
NM, Italy
30th Apr 2019
The site is easy to find. And printing the tickets was extremely easy.
5 stars
EC, United States
29th Apr 2019
Easy
5 stars
RS, United States
29th Apr 2019
The site was easy to navigate, a bit of confusion trying to find the entrance to the Domus Aurea, a simple portable sign would have saved us some time, but overall no issues.
5 stars
KM, Canada
28th Apr 2019
Very easy
5 stars
M
28th Apr 2019
Everything as advertised, fast track, no waiting line, easy to purchase
5 stars
TC, United Kingdom (Great Britain)
27th Apr 2019
No difficulty at all. Everything was fine.
5 stars
TC, United Kingdom (Great Britain)
27th Apr 2019
No problems. All was good.
5 stars
TC, United Kingdom (Great Britain)
27th Apr 2019
No problems at all.
5 stars
CP, Australia
25th Apr 2019
Very easy
5 stars
SO, United States
25th Apr 2019
Very easy
5 stars
AG, United States
25th Apr 2019
no problems at all
5 stars
AB, United States
24th Apr 2019
Quick and easy, got us the tickets we needed at the last minute.
5 stars
SB, Ireland
24th Apr 2019
Easy and quick
5 stars
MB, United States
24th Apr 2019
The site was very easy to use and the information provided was perfect for the tour we planned.
5 stars
RG, United States
24th Apr 2019
Was very easy to find tickets, print, and even save them. Very Reliable company
5 stars
PW, United States
22nd Apr 2019
Very user friendly
5 stars
CG, United States
22nd Apr 2019
Easy enough

Page 30 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.