tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 21 of 325
5 stars
WH, New Zealand
24th Aug 2019
All good - the ticket printed out as expected.
5 stars
LW, United Kingdom (Great Britain)
23rd Aug 2019
Very easy to find and instructions were clear.
5 stars
SusasnG, United States
22nd Aug 2019
Easy, easy, easy! And well worth it.
5 stars
JR, United States
20th Aug 2019
This process was seamless.
5 stars
Ann Margreth Robertz Sweden
20th Aug 2019
No problems at all
5 stars
JT, United Kingdom (Great Britain)
20th Aug 2019
Got the site easily, followed the process and tickets worked
5 stars
CC, Singapore
18th Aug 2019
Easy to book online
5 stars
JS, United Kingdom (Great Britain)
18th Aug 2019
Site easy to navigate. Tour guide arrived promptly at venue. We were quickly booked in, wired for sound and tour commenced on time. Whole tour was well planned. Really good overview of historic city centre. Good pace and refreshing coffee stop.
5 stars
AH, New Zealand
18th Aug 2019
Fairly easy
5 stars
DC, United Kingdom (Great Britain)
17th Aug 2019
I had a query and it was dealt with efficiently, very happy with the service.
5 stars
EP, New Zealand
17th Aug 2019
Very easy to use the site. Instructions were well explained, we wouldn't have been able to see the tower without using your site. Thank you!
5 stars
MD, United Kingdom (Great Britain)
16th Aug 2019
No problems at all with regards to booking. Will definitely use again for purchasing tickets on our next visit to Italy.
5 stars
MD, United States
15th Aug 2019
Great service for last minute reservations
5 stars
FT, United States
11th Aug 2019
Easy to navigate and getting the tickets.
5 stars
RB, United States
11th Aug 2019
All went very well.
5 stars
AO, United States
10th Aug 2019
Everything was easy and smooth
5 stars
IA, Portugal
8th Aug 2019
Very easy to buy and use the ticket.
5 stars
SF, United Kingdom (Great Britain)
7th Aug 2019
Very user friendly, straightforward and easy to understand
5 stars
SDC, Italy
6th Aug 2019
My friend was the one who actually gave me the site. Very easy to use. Every thing was done in a very timely and accordingly way.
5 stars
KE, United States
5th Aug 2019
The guide Elena was great switching languages, like nothing. She makes the tour very interesting :-)

Page 21 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.