tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 20 of 325
5 stars
Colin, Australia
14th Sep 2019
No problems at all
5 stars
CH, United States
12th Sep 2019
Very easy to use, great customer service
5 stars
DD, United States
9th Sep 2019
So easy to use! Ticket window is easy to find, line is well marked. Worked perfectly and we were able to get right in.
5 stars
DB, United Kingdom (Great Britain)
9th Sep 2019
We booked several tickets and everything worked really well.
5 stars
EH, United States
9th Sep 2019
Very simple process and honestly you saved us a few hours with our skip the line tickets. When we arrived at the site it was packed!
5 stars
EH, United States
8th Sep 2019
Very simple process and honestly you saved us a few hours with our skip the line tickets. When we arrived at the site it was packed!
5 stars
EH, United States
8th Sep 2019
Very simple process and honestly you saved us a few hours with our skip the line tickets. When we arrived at the site it was packed!
5 stars
MM, United States
8th Sep 2019
Site was ok to use. Would have liked better directions to the meet-up location. But, overall, good!
5 stars
LC, Canada
8th Sep 2019
Getting our tickets for the Galleria dell Academia was quick and easy and were legitimate.
5 stars
GC, Canada
6th Sep 2019
Very easy to book
5 stars
BR, Canada
5th Sep 2019
Site very easy to use. Great attention to detail and very helpful personal service.
5 stars
EM, United Kingdom (Great Britain)
2nd Sep 2019
So easy!
5 stars
MT, United States
30th Aug 2019
Everything was clear and it was very easy to get my tickets.
5 stars
Beth D'Addono New Orleans United States
28th Aug 2019
easy to use, easy to book, got the tickets without a hitch and skipped the big line - win win!
5 stars
DC, United States
28th Aug 2019
easy
5 stars
CN, United States
27th Aug 2019
The site was easy to use. We had one small glitch on the time I selected and I needed to fix that. The staff went above and beyond to help me get it fixed which was deeply appreciated given that it had been my mistake and they were pretty explicit that no changes could be made.
5 stars
JF, United States
27th Aug 2019
Easy to use and easy access to get your tickets
5 stars
GC, Australia
27th Aug 2019
Very easy to find the right tickets, the confirmation was prompt and the tickets arrived very quickly. Gave us the confidence to use this company again when transacting online.
5 stars
JC, Korea, Republic of
27th Aug 2019
Absolutely fantastic I will recommend Tickitaly to anyone who couldn't secure a ticket for the Last Supper in Milano
5 stars
VE, Germany
26th Aug 2019
very easy

Page 20 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.