tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 19 of 325
5 stars
Tony S
6th Oct 2019
This site got us tickets to see "The David", when the official website was telling us there were no tickets available.
5 stars
UD, Germany
6th Oct 2019
5 stars Perfect Highly recommended***** Good organisation Good organisation
5 stars
QY, Hong Kong
6th Oct 2019
Tickets are easy to book. And the instructions of getting the tickets are clear.
5 stars
NW, New Zealand
3rd Oct 2019
Very easy and your staff were so helpful in getting me the tour I wanted.
5 stars
Germany - Berlin
2nd Oct 2019
Easy!
5 stars
SJ, Canada
2nd Oct 2019
Easy to use and no problems locating the guide at the start of the tour.
5 stars
CQ, United States
2nd Oct 2019
Very easy and accessible
5 stars
DL, United States
30th Sep 2019
Everything was very early laid out
5 stars
RS, United States
30th Sep 2019
No. It went just as expected
5 stars
DH, United States
27th Sep 2019
Very easy to use.
5 stars
RB, United States
25th Sep 2019
The sight was helpful and the tickets were exactly as promised. So glad we booked ahead!
5 stars
DF, Malta
24th Sep 2019
All was explained perfectly
5 stars
SW, United States
24th Sep 2019
great. no problems
5 stars
BR, Australia
21st Sep 2019
Very accommodating, much appreciated.
5 stars
BM, United States
20th Sep 2019
No problems. Easy.
5 stars
SM, United Kingdom (Great Britain)
19th Sep 2019
Site was easy to navigate we found it informative and clear.
5 stars
CC, Greece
18th Sep 2019
very easy
5 stars
JB, United States
18th Sep 2019
Site was easy and booking was painless.
5 stars
MZ, United States
15th Sep 2019
Excellent
5 stars
AR, United States
14th Sep 2019
We purchased several services like this during our 5 weeks in Europe. This was the easiest to maneuver in terms of taking our electronic version to the the book store, exhanging the voucher for a ticket and gaining quick access. The bookstore was simple to find.

Page 19 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.