tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 18 of 325
5 stars
BC, United States
24th Oct 2019
Great experience! Easy to follow vin instructions. They were able to change the date after the form was submitted since we had someone fall ill the morning of the visit. Great service!
5 stars
Casbeth, United Kingdom (Great Britain)
23rd Oct 2019
I have used Tickitaly on a number of occasions and always found the site easy to use. On this occasion, I needed to ask some specific questions by email, and responses were always prompt and helpful.
5 stars
WC, United States
21st Oct 2019
No, ever thing worked as explained on your site and in the emails.
5 stars
YK, Indonesia
20th Oct 2019
Website is ok.
5 stars
RD, Kuwait
19th Oct 2019
It was super easy to locate the meeting point.Our guide was really friendly and gave us all the information we asked for.She was funny,informative and humorous.Thank you So much for making it memorable Andrea
5 stars
MW, Australia
18th Oct 2019
Great tour. Easy to get tickets and find the guide
5 stars
CK, Canada
17th Oct 2019
Very easy to navigate site
5 stars
DH, Germany
16th Oct 2019
Everything worked very smoothly and easily
5 stars
NZ, Israel
15th Oct 2019
Great
5 stars
JC, Israel
14th Oct 2019
Everything went well
5 stars
Miss Clarisa Rottjer, Argentina
13th Oct 2019
Perfect. Any problem.
5 stars
DK, Ireland
11th Oct 2019
Very very easy. No issues finding the ticket places.
5 stars
AB, Canada
9th Oct 2019
the site is super easy to use and tickets are available 90% of the time
5 stars
GM, Bosnia and Herzegowina
9th Oct 2019
Lot of details but very simple to understand
5 stars
SK, United Kingdom (Great Britain)
9th Oct 2019
It was easy.
5 stars
AE, New Zealand
8th Oct 2019
Bought tickets last minute and they were able to process my order right away.
5 stars
NM, United States
8th Oct 2019
Very easy!
5 stars
MS, United States
8th Oct 2019
This site gave me all the info that I needed pre-trip and I had an amazing visit to the Accademia.
5 stars
AD, United States
6th Oct 2019
Very easy
5 stars
VB, Canada
6th Oct 2019
no problem. Great service. Quick responses from staff.

Page 18 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.