tickitaly.com - sightseeing, not queueing.

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Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

Featured review:

Tickitaly recently helped us plan our dream trip to Italy for our dream trip to Andrea Bocelli concert .   Lisa and Pamela listened  to our likes and helped choose two perfect hotels !   All our transfers were exceptional.  Living in USA this could not have been put  together so perfectly without their help.  They are so responsive answering all questions !

  

We highly recommend this company to help plan your Italian vacation!  We give them 10 stars !

Joe & Flo, USA, July 29, 2024


4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:

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5 stars
AG, Singapore
5th Aug 2019
user friendly and informative site
5 stars
DN, United States
3rd Aug 2019
We found it very comfortable using the website in booking our tour. We were impressed with the care and attention given to details. Would highly recommend this to others!
5 stars
CA, United States
3rd Aug 2019
no trouble at all!
5 stars
RC, United States
2nd Aug 2019
No problems.
5 stars
TR, United States
2nd Aug 2019
Super easy
5 stars
DY, Kazakhstan
1st Aug 2019
It was very easy, no problems at all
5 stars
LA, United States
30th Jul 2019
We had no difficulty with the website or finding our tickets.
5 stars
AP, United States
29th Jul 2019
Easy access, easier instructions to find guide and location.
5 stars
KS, United States
29th Jul 2019
Very easy. Extra help from Pamela who worked with us to upgrade to this great tour
5 stars
SM, Australia
28th Jul 2019
Incredibly easy! I’ll be using tickitaly for all my future bookings!
5 stars
GM, Australia
28th Jul 2019
Very efficient system, easy to use.
5 stars
MR, United States
27th Jul 2019
site was easy to use
5 stars
MRS, United States
26th Jul 2019
Easy to use and easy to find what I was looking for.
5 stars
MT, Austria
24th Jul 2019
The booking of the tickets was quite easy, everything has worked well.
5 stars
DP, United Kingdom (Great Britain)
23rd Jul 2019
Easy
5 stars
KC, United States
23rd Jul 2019
Pretty easy- wished I didn’t need to print the voucher but my hotel was able to do it.
5 stars
JK, United States
23rd Jul 2019
Excellent website, no problems.
5 stars
SW, United Kingdom (Great Britain)
22nd Jul 2019
Very easy
5 stars
SY, Mexico
22nd Jul 2019
It was really easy to buy the tickets and reliable
5 stars
KC, United States
21st Jul 2019
Very easy to use.
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Page 22 of 325
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.

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