tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:


Page 13 of 324
5 stars
CV, Mexico
5th May 2022
Easy
5 stars
E , Canada
29th Apr 2022
5 Everything was very easy
5 stars
AS, United States
27th Apr 2022
Thank you for all your help in booking our tours while in Italy.
5 stars
LI, Portugal
25th Apr 2022
Ok
5 stars
LL, United States
21st Apr 2022
When tickets were booked for one gallery on their site, I searched for another way to find tickets, and found Tickitaly.
5 stars
MR, United States
21st Apr 2022
The process was simple and flow less.
5 stars
RV, New Zealand
10th Apr 2022
Excellent
5 stars
TH, United States
7th Apr 2022
Very easy.
5 stars
FM, Switzerland
4th Apr 2022
Tip top
5 stars
Hilda Belgium
28th Mar 2022
Everything went perfect!
5 stars
RB, United Kingdom (Great Britain)
28th Mar 2022
Site very easy to use
5 stars
GO, United Kingdom (Great Britain)
18th Mar 2022
Very easy
5 stars
AO, United States
9th Mar 2022
Very easy to find the website and to navigate, very user friendly service.
5 stars
RM, Ireland
7th Mar 2022
I found this site online and happy with the experience. Would recommend this site to friends and family
5 stars
EM, United Kingdom (Great Britain)
4th Mar 2022
Very easy and great support when I thought I’d list my tickets!
5 stars
GB, United States
23rd Feb 2022
We booked tickets for the Domus Aurea almost two months in advance only to learn that it may be closed during our selected date. Alessia and Pamela kept in constant contact and we were always updated on the information they could get from the Domus Aurea tours. They were completely on top of the situation, and our tickets were sent the day before the tour finally opened. We could not be more gratefull for their diligence and wonderful work. I definitely will use them in the future!
5 stars
AP, United Kingdom (Great Britain)
22nd Feb 2022
Easy to follow
5 stars
JD, United Kingdom (Great Britain)
21st Feb 2022
Very easy to use and very helpful staff. Thank you.
5 stars
PB, United Kingdom (Great Britain)
17th Feb 2022
very easy to use and kept up to date on all concert information. All communications were friendly and any queries I had were responded to immediately. Excellent service
5 stars
MG, United States
15th Feb 2022
Very good

Page 13 of 324
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.