tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 13 of 325
5 stars
KC, United States
16th May 2022
I give this high rating specifically to Alessia Matteoli for going above and beyond. I had booked a trip for 14 people 2 years ago, pre COVID. She worked with me to rebook the prior reservations I had (correcting a few mistakes I had on my side with dates). The tours were also great. Good to have tickets for large crowds ahead of arrival.
5 stars
BG, Germany
16th May 2022
Found the site by recommendation
5 stars
DW, Sweden
15th May 2022
Very easy
5 stars
VV, Oman
13th May 2022
Easy and Clear
5 stars
PD, Australia
8th May 2022
Very well explained
5 stars
CV, Mexico
5th May 2022
Easy
5 stars
E , Canada
29th Apr 2022
5 Everything was very easy
5 stars
AS, United States
27th Apr 2022
Thank you for all your help in booking our tours while in Italy.
5 stars
LI, Portugal
25th Apr 2022
Ok
5 stars
LL, United States
21st Apr 2022
When tickets were booked for one gallery on their site, I searched for another way to find tickets, and found Tickitaly.
5 stars
MR, United States
21st Apr 2022
The process was simple and flow less.
5 stars
RV, New Zealand
10th Apr 2022
Excellent
5 stars
TH, United States
7th Apr 2022
Very easy.
5 stars
FM, Switzerland
4th Apr 2022
Tip top
5 stars
Hilda Belgium
28th Mar 2022
Everything went perfect!
5 stars
RB, United Kingdom (Great Britain)
28th Mar 2022
Site very easy to use
5 stars
GO, United Kingdom (Great Britain)
18th Mar 2022
Very easy
5 stars
AO, United States
9th Mar 2022
Very easy to find the website and to navigate, very user friendly service.
5 stars
RM, Ireland
7th Mar 2022
I found this site online and happy with the experience. Would recommend this site to friends and family
5 stars
EM, United Kingdom (Great Britain)
4th Mar 2022
Very easy and great support when I thought I’d list my tickets!

Page 13 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.