tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:


Page 14 of 324
5 stars
MB, United Kingdom (Great Britain)
15th Feb 2022
The site was very easy to use, and the ticket was easy to print off
5 stars
Diana, UK
7th Feb 2022
Fairly easy. The staff at Tickitaly were very helpful and friendly and Alessia particularly gave us some good suggestions.
5 stars
JE, United Kingdom (Great Britain)
5th Feb 2022
The site is simple to use, and there were no issues with the tickets.
5 stars
PD, United Kingdom (Great Britain)
22nd Jan 2022
Straightforward
5 stars
RP, United Kingdom (Great Britain)
22nd Jan 2022
Website was very easy to use. No problems finding where our tickets were.
5 stars
CT, United Kingdom (Great Britain)
21st Jan 2022
Fantastic customer service! (Alessia was great!)
5 stars
ZS, Romania
20th Jan 2022
Very easy
5 stars
MB, United Kingdom (Great Britain)
30th Nov 2021
Very easy and straightforward to use
5 stars
CJ, United States
17th Nov 2021
Smooth and painless process!
5 stars
CB, United Kingdom (Great Britain)
16th Oct 2021
Easy to use and Email response quick and accurate.
5 stars
DK, United Arab Emirates
24th Aug 2021
Easy to book and retrieve tickets. Highly recommended.
5 stars
DV, Hungary
23rd Aug 2021
Everything was good
5 stars
MT, United States
20th Aug 2021
It was easy to navigate and when I had questions, your CS staff was very responsive.
5 stars
DS, Germany
15th Aug 2021
Wenn man die versteckte Seite erstmal gefunden hat, ist sie einfach zu nutzen, die Buchung des gewünschten Tickets hat problemlos funktioniert.
5 stars
ZE, United Kingdom (Great Britain)
24th Jul 2021
Site was very good
5 stars
DF, United States
10th Jul 2021
The site was easy to navigate.
5 stars
LD, United States
7th Jul 2021
Very easy to use. Tickets were accessible from my account and/or by email. Fantastic communication regarding ticketing.
5 stars
JB, United States
3rd Jul 2021
Everything was perfect
5 stars
VA, United States
1st Jul 2021
Very easy to use
5 stars
CN, United States
18th Apr 2021
No problems

Page 14 of 324
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.