tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:


Page 12 of 324
5 stars
SL, Cyprus
12th Jul 2022
PERFECT!!!
5 stars
CM, United Kingdom (Great Britain)
11th Jul 2022
Easy booking system and prompt ticket confirmation.
5 stars
CC, United Kingdom (Great Britain)
8th Jul 2022
No problems
5 stars
NR, Australia
6th Jul 2022
No, everything was very straight forward, thank you.
5 stars
DM, United States
4th Jul 2022
Found the booking process very straight forward.
5 stars
YD, United States
28th Jun 2022
The exchange tickets booth is across the museum which is very easy to find
5 stars
DR, United States
27th Jun 2022
The site was easy to navigate and book.
5 stars
GU, United Kingdom (Great Britain)
25th Jun 2022
The service, updates and ease of use were excellent. Will definitely be using Tickitaly again
5 stars
RV, New Zealand
24th Jun 2022
Fantastic, a really good seat in the Arena
5 stars
MALLAMACITOURS
12th Jun 2022
Excellent !!
5 stars
EW, Austria
12th Jun 2022
Ok
5 stars
RK, Chile
11th Jun 2022
All was ok, the guide knew interesting details.
5 stars
FT, Australia
9th Jun 2022
All staff were extremely helpful and I had no problems locating the meeting point.
5 stars
SH, United States
21st May 2022
Everything was easy to understand and use!
5 stars
JP, United States
20th May 2022
Easy and it worked. We failed to plan ahead but we’re able to get tickets to see David in a few days via this site.
5 stars
KC, United States
16th May 2022
I give this high rating specifically to Alessia Matteoli for going above and beyond. I had booked a trip for 14 people 2 years ago, pre COVID. She worked with me to rebook the prior reservations I had (correcting a few mistakes I had on my side with dates). The tours were also great. Good to have tickets for large crowds ahead of arrival.
5 stars
BG, Germany
16th May 2022
Found the site by recommendation
5 stars
DW, Sweden
15th May 2022
Very easy
5 stars
VV, Oman
13th May 2022
Easy and Clear
5 stars
PD, Australia
8th May 2022
Very well explained

Page 12 of 324
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.