tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:


Page 11 of 324
5 stars
AR, Brazil
13th Sep 2022
Everything was good.
5 stars
EL, Ireland
9th Sep 2022
Very easy to find tickets
5 stars
Istvan, Hungary
7th Sep 2022
no problemnthe home page is very useful
5 stars
BS, Turkey
6th Sep 2022
Tickitaly is the only address for my Italy trips. Easy, informative and trustable. Thank you
5 stars
LH, Canada
4th Sep 2022
Easy to use
5 stars
MM, United States
3rd Sep 2022
Site was easy to use, organized, and provided the tickets as promised. Follow the directions closely on the email they send to you.
5 stars
BM, United States
2nd Sep 2022
We had no problems navigating the site.
5 stars
DB, Guatemala
29th Aug 2022
Very easy, good options available, quick communication and very clear
5 stars
AS, United States
27th Aug 2022
Very easy to use. I had questions and the response time was super quick.
5 stars
WC, United States
15th Aug 2022
It was very easy! thank you!!
5 stars
JJ, Ireland
14th Aug 2022
V easy and straight forward
5 stars
PJ, Australia
6th Aug 2022
The ticketing procedures were great! Easy to use and saved a lot of hassle at the Colloseum’
5 stars
RH, United States
28th Jul 2022
Able to find last minute tickets the night before.
5 stars
MG, United States
28th Jul 2022
I Just want to mention Alessia Matteoli is a great staff of your company, she helps me complete the purchase of the tours we are interested in Florence, she also went out of her way to helps me sign up three tours in Rome. Thanks Alessia!
5 stars
SS, Austria
27th Jul 2022
The site was so easy to use and, yes, I cannot emphasize enough how much more enjoyable my trip was when I had pre-purchased tickets and therefore avoided the very long queues.
5 stars
AM, United States
27th Jul 2022
Was very intuitive! Very Streat fowRd to get the tickets.
5 stars
BH, United Kingdom (Great Britain)
21st Jul 2022
Very easy
5 stars
MM, United States
19th Jul 2022
Lisa and Pamela were so considerate and helpful. They answered my questions quickly.
5 stars
FC, Canada
17th Jul 2022
It was super simple and provided tickets for times that other sites didn’t provide!
5 stars
EW, United States
16th Jul 2022
No issues finding the ticket office or the meeting point

Page 11 of 324
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.