tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10959 customers. 6476 of them wrote reviews:


Page 10 of 324
5 stars
AN, United Kingdom (Great Britain)
27th Nov 2022
Booking process very straightforward, obtained tickets at requested times without problem when everyone else said they were unavailable. TickItaly will be my first and only choice from now.
5 stars
AN, United Kingdom (Great Britain)
27th Nov 2022
Site very easy to use, no issues getting tickets had to imagine how it could be improved.
5 stars
LH, Ireland
27th Nov 2022
Great straight forward directions.
5 stars
JB, Australia
25th Nov 2022
Easy to book and had tickets for the time we needed when no one else did. Appreciated the eguide provided as well. Grazie!
5 stars
LO, Australia
9th Nov 2022
Very easy.
5 stars
DM, France
28th Oct 2022
All good
5 stars
SW, United Kingdom (Great Britain)
22nd Oct 2022
Very easy and very helpful
5 stars
MG, United Kingdom (Great Britain)
10th Oct 2022
Easy website to use
5 stars
Missy T
7th Oct 2022
I found the site to be easy, just had to wait till monday for folks to come to work to approve my tickets when booked on Sat.
5 stars
SM, United States
7th Oct 2022
Very easy to book this tour.
5 stars
JP, United Kingdom (Great Britain)
7th Oct 2022
Very easy
5 stars
KM, Ireland
3rd Oct 2022
Very easy
5 stars
CB, United States
2nd Oct 2022
Extremely easy. No problem. Very easy to book.
5 stars
SL, United States
29th Sep 2022
The site was easy to use and was the only way. we could get tickets to see David
5 stars
DR, United States
26th Sep 2022
Yes. The tickets were easy to obtain. Finding the Acadamia was hard, but that is the city, not you
5 stars
BH, United States
23rd Sep 2022
No problem
5 stars
AS, United States
22nd Sep 2022
Tickitaly is easy to use and communication was perfect.
5 stars
ML, United States
21st Sep 2022
The site was easy to navigate, however, the best part of purchasing these tickets from abroad was the helpful team members that wrote to me personally. Pamela - thank you for keeping me informed and letting us know the time/date was confirmed. I'd purchase tickets again from tickitaly based on serviced and helpful people on the other end of the portal.
5 stars
AB, Australia
17th Sep 2022
the site was easy to use and the tour was well organised and easy to find
5 stars
JZ, United States
16th Sep 2022
Very easy to navigate

Page 10 of 324
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.