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Customer reviews for: Florence Guided Tours

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These reviews cover our (wide) range of Florence guided tours

4.6 out of 5 stars from 244 customers. 168 of them wrote reviews:


Page 6 of 9
5 stars
JD, Ireland
2nd May 2016
Excellent-our guide was brilliant.
5 stars
Anthony E, Australia
21st Apr 2016
Our guide Antonio was superb. His obvious interest and passion for the Uffizi and is artworks and history was contagious. I left wanting to return again to see and learn more. Loved it - was our 4th guided tour and by far the most interesting and enjoyable.
5 stars
CB, Canada
19th Apr 2016
Absolutely Awesome! We had a very informative tour guide who really shared the history and culture of Florence with us. Would definitely recommend!
5 stars
LB, United Kingdom (Great Britain)
18th Apr 2016
Guide was brilliant!
5 stars
LM, France
6th Apr 2016
super visite en français, guide très bien; tout était bien organisé et à l'heure, merci tickitaly. je reviendrai vers vous une prochaine fois;
5 stars
GH, United States
3rd Apr 2016
The wine, cheese and oil tasting was great. It was very educational.
5 stars
Michael S
1st Apr 2016
We arrived at location and were directed to a special location, skipped the entry line up and through security before all the hundreds of people who had not gotten their advance tickets. The Palazzo Vecchio was spectacular. We have been to Italy three times and this was so helpful having the pre booked tickets.
5 stars
Michael S
1st Apr 2016
Quartieri was spectacular.
5 stars
MP, Portugal
30th Mar 2016
Great explanations and the history behind it was told in a very good way.
5 stars
SK, United States
22nd Mar 2016
one of the most interesting tours I have ever taken
5 stars
JS, United States
21st Feb 2016
The tours were outstanding. Really enhanced my visit to Florence. Guides were very friendly and knowledgable. I had a little difficulty finding the initial meeting spot (directions could be a little clearer), but tours were great. Would definitely use again.
5 stars
HB, United States
6th Nov 2015
Very happy with the tour and the guide was exceptional
5 stars
Casbeth, United Kingdom (Great Britain)
16th Oct 2015
This is the second time that I have taken this tour (others in our party hadn't taken it before). It's a fascinating insight into the life of the palace in Medici times, and I would thoroughly recommend it. (Beware, there are a few stairs to climb!) The guide was superb - clearly passionate about his subject, challenging us to consider the meaning behind pieces of art and happy to answer any questions. If you're undecided about this tour, let me make up your mind for you - do it!
5 stars
AG, India
27th Sep 2015
Knowledgeable guide and interesting tour
5 stars
AS, New Zealand
23rd Sep 2015
Found Marcello a brilliant guide. Clearly loved Micelangelo and was very informative. We were a large group but he managed to manoeuvre us around very well.
5 stars
JB, United Kingdom (Great Britain)
23rd Sep 2015
Best ever guided tour. Our guide was knowledgeable and engaging
5 stars
JP, United States
13th Aug 2015
Guide was very knowledgeable pleasant.
5 stars
JS, United States
8th Aug 2015
The guides did a good job of getting us into the museum expeditiously despite a crush of visitors in August. Our guide was knowledgeable and informative and provided significant value to the visit.
5 stars
JS, United States
8th Aug 2015
The guide was first rate. We got into the Uffizi quickly despite the crush of tourists.
5 stars
SM, Australia
1st Aug 2015
great tour an guides had very good English and info was very good. Not sure I would worry about the coach trip to the village as we didn't get out. seemed like it was put in just to kill time?

Page 6 of 9
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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