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Customer reviews for: Florence Guided Tours

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These reviews cover our (wide) range of Florence guided tours

4.6 out of 5 stars from 244 customers. 168 of them wrote reviews:

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5 stars
KO, United States
26th Jan 2018
Was very informative and painless
5 stars
NS, United States
16th Jan 2018
The guide tour, she is phenomenon, we learned a lot history from her. We are definitely do again and book more tours in our next visit to Italy!
5 stars
KO, United States
9th Jan 2018
It was great to go behind the scenes. Disappointed Vasari Corridor was closed, but that wasn’t Tickitaly’s fault and the website was clear.
5 stars
SC, Australia
28th Dec 2017
This was the best tour we did in Florence. We have 2 kids 12 and 14 and they were so engaged with the information during this experience. We would have also liked to have seen the passages in the map room as well as those we saw though.
5 stars
MB, United States
3rd Nov 2017
Tour leader was extremely knowledgeable and spoke English very well.
5 stars
ST, United States
2nd Oct 2017
The Palazzo Vecchio tour was one of the two best of our 3 weeks of tours in Italy. Francesca was dramatic and factual simultaneously. We were wowed!
5 stars
MS, United States
25th Sep 2017
Guide was very knowledgeable, pleasant and helpful. Made a group tour seem more like a private tour.
5 stars
CN, United Kingdom (Great Britain)
17th Sep 2017
Bed enjoyable and the guide was excellent, giving out useful information and answering most questions well. I thoroughly enjoyed it.
5 stars
CN, United Kingdom (Great Britain)
17th Sep 2017
What a joy. This was the reason for my visit to Florence. If you go take this tour. Such a knowledgeable guide and a great tour swing a lot that ordinary visitors did not see enjoying great views of the baptistry and cathedral. Got to be done!
5 stars
DS, United States
14th Sep 2017
This tour was grest and Francesca was amazing. The tour was 2 hours and it was fascinating. After the tour we spent another hour touring the rooms and art of the Palazzo.
5 stars
LS, Portugal
3rd Sep 2017
Very interesting tour. Very good guide. All ok
5 stars
LW, United Kingdom (Great Britain)
22nd Aug 2017
Really enjoyed the Secret Passages tour. The guides friendly manner created a good atmosphere and he gave us a lot of information that added to our enjoyment. The only disappointment not his fault was being unable to see the hall due to a conference.
5 stars
Laszlo, Hungary
17th Jul 2017
Perfect entertainment for the whole family, kids from 5 to 17.
5 stars
JV, Australia
7th Jul 2017
Our Segway tour was the best way to tour around the city with a very informative guide. I thought 3 hours might be a little too long, but we had plenty of breaks along the way, so it was perfect timing. I would like to do this kind of tour in every city!
5 stars
JW, Singapore
5th Jul 2017
Guide was knowledgeable and we saw lots during the course of the tour. Great value for money and great as an introduction to Florence, especially for a first time visitor.
5 stars
GL, United States
3rd Jul 2017
Our guide was great
5 stars
MB, United Kingdom (Great Britain)
12th May 2017
Fantastic guide really made the tour interesting just loved the tour you felt you were going back in time
5 stars
CH, Canada
1st May 2017
This was an excellent tour. Our group was indeed 'small', just the four of us and our guide was both very informative but also quite delightful and clearly was very enthused about what she showed us on the tour.
5 stars
JM, Australia
30th Apr 2017
A wonderful tour, conducted by a knowledgable and passionate advocate for the history of Florence and its precious churches, museums and art.
5 stars
JS, Portugal
23rd Apr 2017
Amazing visit, great guide and atmosphere!
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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