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Customer reviews for: Florence Guided Tours

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These reviews cover our (wide) range of Florence guided tours

4.6 out of 5 stars from 244 customers. 168 of them wrote reviews:


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5 stars
GK, Israel
2nd Apr 2019
5 it was very informative
5 stars
ST, United Kingdom (Great Britain)
26th Mar 2019
The guide Chiara was amazing. So knowledgable, thoughtful and funny. Worth every penny
5 stars
JD, United Kingdom (Great Britain)
17th Mar 2019
A great tour and tour guide. So knowledgable, clear, concise, patient and a local too!!
5 stars
GF, United States
2nd Feb 2019
Our tour guide was at the meeting point on time. He had our tickets to visit different parts of the complex and he reserved the time to climb the dome shortly after the end of our tour (the tour started at 9 am and the time to climb was 12:30). Our group was very small (5 people), so it was very easy to interact with our guide. We visited all the buildings. Our tour guide definitely loved Florence, and he explained the history of each of the buildings and pointed the most important works of art. It was a comprehensible tour at our pace - exactly the type of tour I like! Thank you very much for the wonderful experience!
5 stars
DL, United Kingdom (Great Britain)
30th Aug 2018
This was a brilliant tour. Our guide Maria, was so knowledgable and engaging and her English was faultless. What a privilege to see the stonemasons workshop. I would recommend this tour very highly, especially if you prefer not to climb the dome!
5 stars
NP, Canada
22nd Aug 2018
Francesca was amazing. Best part of visiting Florence
5 stars
JK, Lebanon
6th Jul 2018
After being late my friend and I, we gained tge site ASAP amd the guide and coordinator welcomed us with pleasure and we continued the tour with the group as planned and they gave us directions to continue tge tour on our own. We were very surprised by their reaction especially that we were late. They were very professional and with great hospitality
5 stars
SG, United States
1st Jul 2018
Fantastic tour! Wonderful guide!
5 stars
JV, United States
25th Jun 2018
This tour was amazing especially the backstage look into the stonemasons workshop! We really enjoyed our guide who gave us skip the line service and it extra special attention on our tour! I would definitely recommend this service!
5 stars
SG, United States
17th Jun 2018
Excellent tour! The tour guide was fantastic!
5 stars
CL, United States
2nd Jun 2018
Great guide. Easy to find. Would have missed so much if we had not had the guided tour of the baptistery.
5 stars
MR Michael Rodic, United Kingdom (Great Britain)
2nd Jun 2018
The best tour we did during our time in Florence, very interesting and the tour guide Francesco was so knowledgeable. I would recommend this tour to anyone visiting Florence.
5 stars
MR Michael Rodic, United Kingdom (Great Britain)
2nd Jun 2018
Federica, the tour guide made this so enjoyable. The tour of the baptistry and external tour of the Duomo was very good but the museum tour surpassed even that.
5 stars
TM, Cayman Islands
22nd Apr 2018
Our guide was very nice and knowledgeable. One our most enjoyable tours. It was relaxing and fun.
5 stars
HF, United Kingdom (Great Britain)
22nd Apr 2018
Absolutely wonderful tour with an extremely knowledgeable and informative guide. Thank you
5 stars
SC, United States
5th Apr 2018
Superb tour!!
5 stars
DH, United States
3rd Apr 2018
Our tour guide was great. She was very informative and was able to answer questions quickly.
5 stars
GB, Australia
25th Mar 2018
This was an excellent tour, very interesting and comprehensive. Our tour guide, Giacamo was first class, very knowledgeable, entertaining delivery.
5 stars
JJ, United States
21st Mar 2018
Very good tour! A good choice for one of our days in Florence.
5 stars
KT, United States
11th Mar 2018
We enjoyed our visit very much! It was cool to see all the "secret passages"!

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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