tickitaly.com - sightseeing, not queueing.

Customer reviews for: The Colosseum dungeons and upper levels

Buy tickets here

These reviews relate to the various tours of the Colosseum Dungeons that we offer, and have offered in the past. Until the Belvedere top levels were opened in 2017, the dungeon tours were actually provided as a combo tour of both the dungeons and upper levels, hence the references in some reviews to upper levels!
For even more reviews of the various Colosseum tours and tickets on offer, see these links:

Colosseum ticket reviews
Colosseum Tour (excluding dungeons and upper levels) reviews
After-dark Colosseum Dungeon Tour reviews

4.7 out of 5 stars from 968 customers. 744 of them wrote reviews:


Page 35 of 38
4 stars
MR, Portugal
8th Jul 2014
Everything great, with a very nice and easy understanding guide, Alfredo.
4 stars
AH, United Kingdom (Great Britain)
2nd Jul 2014
Very interesting and knowledgeable guide but use of headsets would have helped a lot
4 stars
AM, United States
1st Jul 2014
Our guide, Alfredo, was great! He spoke very good English and was informative. He seemed to enjoy giving the tour and sharing his knowledge of Rome. Despite our great guide, I was disappointed with the Colosseum underground. The amount of walkable area in the dungeons was much more limited than we expected. We wouldn't have booked the tour and paid the $$$ for the four of us had we known how little time we would spend walking underneath.
4 stars
AB, Australia
1st Jun 2014
This was a good tour. Group size was fine and the time we went (8.45), the crowd was small.
4 stars
ML, Milton, CANADA
14th May 2014
The tour was well organized and interesting. It would have been helpful if the tour guide had a picture book of the colosseum and other architectural wonders to provide a better view and understanding (i.e. what the colosseum looked like during the past Roman era).
4 stars
HM, United States
29th Apr 2014
the tour was a little crowded, and there were some small children who were not well behaved. i felt a little sorry for the guide...
4 stars
LC, Australia
10th Mar 2014
Easy collecting tickets great to see all parts of colosseum and gain an understanding of what it was used for. Fantastic tour.
4 stars
MJ, Germany
5th Mar 2014
The visit was very interesting and the guide very nice. It was on time and exactly what was explained in the description of the visit on the website.
4 stars
FC, United States
6th Feb 2014
Guide was knowledgeable and the tour was very interesting. I highly recommend it for those who have been to the Colosseum in the day time.
3 stars
MM, Australia
7th Jun 2018
Colosseum was great and night time is the way to do it, however the first hour was not in the colosseum, but at other sites which wasn't advertised.
3 stars
RA, United States
5th May 2017
The guides were wonderful, however the tour was different than we expected. (Maybe I didn't read the description well enough beforehand?) I thought we would spend more time in the Colosseum and was expecting to see the 3rd level, which I found out later was not included because of it being night-time. I wish I had been able to pay less to see more during the daytime but all other tours were sold out.
3 stars
NF, Canada
18th Apr 2017
To get into the colosseum is very disorganized and hectic. Everyone was telling us to go in different directions. We arrived an hour early as suggested and then were told to come back later and as a result almost missed our tour. However the colosseum was fascinating and amazing to see we also got to go to more secluded areas where there was not as many people which was nice. Although I personally do not believe that the price of the tickets is worth what you are getting the actual tour was just okay.
3 stars
GW, United Kingdom (Great Britain)
6th Sep 2016
Tour was good not exactly easy to find the meeting point. The guide was ok but once inside the Colluseum the guide was great, I would recommend this tour
3 stars
CG, United Kingdom (Great Britain)
7th Jul 2016
Enjoyed the tour butnwas difficult to hear/understand the tour guide.
3 stars
AC, New Zealand
30th Jun 2016
The tour was great and we loved the experience. Our guide had a very thick Italian accent that we found difficult to understand, therefore we missed much information she was imparting.
3 stars
GS, United States
28th Jun 2016
We found the female tour guide very difficult to understand and spent far too much time walking from the meeting point to the actual Colosseum. That time would have been better spend inside the Colosseum exploring. Although we saw a few things under the main floor sadly it was not the experience we had hoped for.
3 stars
AK, Australia
24th May 2016
The tour guide Rosanna was nice and very knowledgeable, but it was hard to hear her - the headsets were pretty bad
3 stars
KL, United States
21st May 2016
The Colossus at night was magnificent! It was great without all of the crowds. We had difficulty finding the guide, as did others on our tour. Perhaps if you added a note about the meeting place's distance from the Colosseum it would help.
3 stars
AS, United States
17th Apr 2016
The Colosseum is absolutely spectacular! I highly recommend anyone who visits Rome to do this tour - it is so intriguing and the history is so interesting! Our guide was very knowledgeable although he was a little hard to hear. I think he may have had a slight cold or something because his voice was very low and the devices that we used that were supposed to help us hear him better picked up other signals and noises from far back. I would recommend them getting better devices because if you were not standing near the guide then you were totally confused! What REALLY bothered me was the fact that an infant child was in our group crying and screaming for more than half of the tour and the parents did not do anything about it. I really wish these tours did not allow children under the age of 6 because obviously they aren't going to get anything out of them and it disturbs people who paid to have a good experience. It got to the point to where I was trying to listen in on other tour groups. It was VERY crowded that day, which you can expect since it is a very big attraction in Rome. I would maybe recommend doing an evening or night tour to other people. I think those are fairly new and I know someone that did it the same time we were there and they said they had the most amazing experience!
3 stars
PH, United Kingdom (Great Britain)
1st Aug 2015
Rather too long did not finish until 22.50 problems for people to use metro/trains to get to back to some areas of city. Content of tour good but could easily have shortened by not repeating same information, about 30 mins too long.

Page 35 of 38
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.