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Customer reviews for: The Colosseum dungeons and upper levels

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These reviews relate to the various tours of the Colosseum Dungeons that we offer, and have offered in the past. Until the Belvedere top levels were opened in 2017, the dungeon tours were actually provided as a combo tour of both the dungeons and upper levels, hence the references in some reviews to upper levels!
For even more reviews of the various Colosseum tours and tickets on offer, see these links:

Colosseum ticket reviews
Colosseum Tour (excluding dungeons and upper levels) reviews
After-dark Colosseum Dungeon Tour reviews

4.7 out of 5 stars from 968 customers. 744 of them wrote reviews:


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4 stars
DG, United States
6th May 2015
Good tour
4 stars
GN, Australia
21st Apr 2015
Enjoyed accessing areas you wouldn't normally be allowed to go.
4 stars
DJ, United States
18th Apr 2015
Tour was excellent, although perhaps a little long. I would recommend not walking thru museum towards end.
4 stars
CN, Denmark
12th Mar 2015
Super tour with nice guide.
4 stars
Mark Australia
28th Dec 2014
Very detailed and enjoyable experience and well priced.
4 stars
Sandra T, Mexico
21st Nov 2014
The guided tour was excellent, I wold only improve the quality of the audio device, since at times it was difficult to listen to the guide.
4 stars
VE, Denmark
13th Nov 2014
Perfect to skip the (2,5 hours) line :-) - funny and good guide though we had to listen very carefully when she was talking english
4 stars
AS, United Kingdom (Great Britain)
28th Oct 2014
Husband and children loved this tour. No crowds and atmospheric. Entry system at gate and booking office was chaotic but worked.
4 stars
SH, United Kingdom (Great Britain)
24th Oct 2014
It was hard to find the guide and we queued before realising the meeting point was accross the road. A map would have helped. The tour guide (Alfredo) was great and really knowledgable about the building. However, as we had teenage boys with us, we had hoped to learn more about what it would have been like for a gladiator and how the collosseum was used as well as how it was built and the architectural history. Overall though it was great and I'm glad we didn't have to queue. I would recommend this tour.
[Tickitaly responds: Meeting points of tours are not always the same. For this reason we always recommend to follow the instructions as indicated on the vouchers carefully. This tour was our exclusive 3 hours one so you did not needed to queue!]
4 stars
RK, United States
23rd Oct 2014
Group could have been a bit smaller. Guide was wonderful!
[Tickitaly responds: groups are maximum 24/25 people, following Colosseum special areas admittance procedures]
4 stars
DP, United States
21st Oct 2014
The audio equipment was not very good to hear the tour guide. The Colosseum need better....audio.....tour guide was very good.....
4 stars
OV, Finland
8th Oct 2014
Tour was really good. The guide was nice and knew well the history. Only thing to wish more is to see the dungeons that were under the arena, the ones that are not any more covered.
[Tickitaly responds: Unfortunately the area you refer to is not open to public but the remaining areas of the dungeons are ]
4 stars
Michelle, Spain
7th Oct 2014
Loved visiting the Colosseum especially the upper and lower levels. Wish we could have seen more of the lower levels.
4 stars
KP, Canada
21st Sep 2014
Recommend the night tour over day tour, less people and confusion. I recommend Rome at night, less traffic, people, its peacful.
4 stars
RB, United Kingdom (Great Britain)
3rd Sep 2014
Really good tour (3 hours). Worth the extra to go to the upper and lower levels as you do not appreciate the size and scale otherwise. Tour guide was excellent.
4 stars
NH, Australia
25th Jul 2014
It was really cool being in there n especially the third tier but the lower levels was a little bit disappointing as we believed we would be able to walk to the centre but that is not the case. Just one section of the wall around the centre but still thoroughly enjoyed the tour
4 stars
FG, United States
24th Jul 2014
Colosseum 70 minutes tours aren't released until a couple of weeks out but it's a good idea to make your reservations before that. With limited time in Rome, I noted in the remarks section that we had a narrow window for our tour. Tickitaly was able to provide tickets within that timeframe.
[Tickitaly responds: this happens only in certain periods of the year as reservations for dungeons are opened by authorities every 2 months]
4 stars
PB, Canada
21st Jul 2014
It was amazing to see the lower levels after 2000 years, built without mortar and surviving earthquakes. The guide of our 70 miunutes tour was good, but was basically following the script.
4 stars
PM, Australia
19th Jul 2014
Our Colosseum visit was really good, and our guide was very knowledgeable. The meeting point was very convenient and easy to find. The guide was very knowledgeable and helpful.
4 stars
LC, United States
10th Jul 2014
The night tour was THE best way to see the Colosseum. I would have given the tour 5 stars if only the guided tour included headphones to better hear the guide.

Page 34 of 38
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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