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Customer reviews for: The Colosseum dungeons and upper levels

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These reviews relate to the various tours of the Colosseum Dungeons that we offer, and have offered in the past. Until the Belvedere top levels were opened in 2017, the dungeon tours were actually provided as a combo tour of both the dungeons and upper levels, hence the references in some reviews to upper levels!
For even more reviews of the various Colosseum tours and tickets on offer, see these links:

Colosseum ticket reviews
Colosseum Tour (excluding dungeons and upper levels) reviews
After-dark Colosseum Dungeon Tour reviews

4.7 out of 5 stars from 968 customers. 744 of them wrote reviews:


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4 stars
SM, United States
23rd May 2016
The English speaking guides do speak English, but were difficult for many of us to understand. Although they were happy to repeat themselves and were a wealth of great information and insight!
4 stars
Klijn, United States
15th May 2016
Another group on an existing tour handing off to the new tour guide made things a little confusing. Otherwise, very satisfied!
4 stars
RM, United Kingdom (Great Britain)
12th May 2016
Fantastic guides for both tours, only 6 of us for the Forum with Alfredo who couldn't have been more helpful. Larger group for the Colosseum but Anna Marie was great too.
4 stars
JS, United States
9th May 2016
Our guide, Rosanna, was fantastic. I wish she could have continued with us inside the Colesseum, but new policy dictates that only Colesseum guides can conduct tours inside the Colesseum. Rosanna was fantastic!
4 stars
RM, United Kingdom (Great Britain)
15th Apr 2016
Excellent tour, have only given 4 star as despite the voucher stating that you present it at the ticket desk inside the main entrance we were still directed to the very long queue outside to get our tickets. Almost missed the tour even though we arrived an hour early as advised.
4 stars
KA, Australia
14th Apr 2016
Our night visit to the Colosseum was very enjoyable and informative and I would recommend it to other travelers
4 stars
AG, United States
30th Mar 2016
Good visit, although a little long. Our voucher said about 3 hours (I think), and it went over by about 45 minutes, which was tiring. Still, our tour guide was spectacular. It felt like visiting these sites with a teacher. She was so knowledgeable!
4 stars
RH, Australia
8th Jan 2016
Access was fantastic as was skipping the line
4 stars
WJ, Australia
16th Aug 2015
This tour was fantastic! We had a very knowledgable guide who gave detailed descriptions of what the colosseum would have looked like and how it was made, she gave a detailed history of the activities undertaken there as well as how the structure of the colosseum (particularly the underground component) and outer surrounds of the grounds were cleverly designed to serve the games, out of site from the public eye. The tours were planned very well so that only one group was in a certain section of the colosseum at the one time. This made the tour feel quite personal and intimate - like you were the only ones there. Having an Italian guide speak English was great, but sometimes it was hard to hear her (a combination of her strong accent, talking quickly and also in amongst a group of about 20-25 people) so you had to stand close and listen well to hear the stories. Overall though 8/10.
4 stars
MH, United States
12th Aug 2015
Really great tour!! We had a good guide but we would have loved to have had an option for a private group tour like we did for the Vatican.
4 stars
CH, United Kingdom (Great Britain)
10th Aug 2015
We really enjoyed our visit, disappointed we could not visit the dungeons due to rain, so not sure whether the cost we paid reflected our visit due to not being able to access the dungeons.
4 stars
LM, United States
6th Aug 2015
The tour was very informative.
4 stars
BB, United States
14th Jul 2015
the tour was great, worth the money but the time (3 p.m.) of day was incredibly hot and that took some joy out of climbing up and down stairs
4 stars
DD, United States
13th Jul 2015
We got rained out of the underground, a disappointment that was beyond control. I found the guide to be very informative and made up for the disappointment of the underground with is detailed descriptions of the forum. Highly recommended
4 stars
PvdH Geldrop, The Netherlands
10th Jul 2015
Really good experience! It seemed that we were the only persons in The Colosseum! In the tour the guide told in his typical English (with Italian accent) the whole story of The Colosseum! I would advice everyone to do this tour!
4 stars
JB, Germany
5th Jul 2015
We all had fun
4 stars
EC, United States
11th Jun 2015
This tour was fantastic! Our guide, Sara, was an art historian, and clearly had a lot of knowledge about the Colosseum. It was great to learn more about this historic site. The only problem we ran into is that it was rather unclear about how to actually get into the Colosseum. The line for visitors with reservations had merged with the line for visitors without reservations, so we ended up waiting in line much longer than we should have. I completely understand that this is not the fault of TickItaly, though it might be good to warn customers that the 45 minute window suggested may not be enough time. Thankfully we were able to make our tour on time, so it wasn't an issue for us, but there were two couples who were very late to the tour, and likely for this reason.
4 stars
EM, Ireland
17th May 2015
Very enjoyable
4 stars
PT, United Kingdom (Great Britain)
14th May 2015
Fantastic tour! the only thing that would be better would be if you could go into the forum, but apart from that the tour was amazing! The guide was great and it was really good to be in the colosseum pretty much on your own. Definitely recommend to anyone
4 stars
KaRen, Singapore
8th May 2015
It was great. The guide was great. But without ear piece or speaker equipment, we could not hear clearly though guide was already speaking loudly. If headset are provided, it will be most ideal.

Page 33 of 38
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About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
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Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
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Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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