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Customer reviews for: The Colosseum dungeons and upper levels

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These reviews relate to the various tours of the Colosseum Dungeons that we offer, and have offered in the past. Until the Belvedere top levels were opened in 2017, the dungeon tours were actually provided as a combo tour of both the dungeons and upper levels, hence the references in some reviews to upper levels!
For even more reviews of the various Colosseum tours and tickets on offer, see these links:

Colosseum ticket reviews
Colosseum Tour (excluding dungeons and upper levels) reviews
After-dark Colosseum Dungeon Tour reviews

4.7 out of 5 stars from 968 customers. 744 of them wrote reviews:


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4 stars
ML, United Kingdom (Great Britain)
11th Jul 2017
This was a great tour, as the colosseum was only open to tours it was very quiet and you could see a lot more. Only thing is I would say you still need to go back at least to the outside during the day just so you can see how it looks when it's not lit up.
4 stars
MC, United States
30th Jun 2017
Wonderful guide and very informative tour. We appreciated the background on the ruins just in front of the Colosseum. The instructions on the meeting point need to be more clear - perhaps tell participants that it is just across the side of Piazza Venezia (everyone's instinct is to go closer to the Colosseum and if you are not familiar with the monument it is not easy to find). We asked a gladiator and he pointed it out to us!
4 stars
DG, United States
18th Jun 2017
The tour itself was awesome. We were supposed to be 15 minutes early, and everyone was, except for the guide which made us all really nervous. Once he arrived though he was very informative on the way to the Colosseum and the tour was really interesting. I'd recommend it to anyone.
4 stars
EP, Canada
25th May 2017
There was no sign indicating the meeting point - we had to ask a few people to make sure we were in the right area. Tour guides were great.....just thought it would have been better to see the dungeon during the day....night tour was a little dark.
4 stars
MC, United States
17th May 2017
It was a very neat tour. Wish the group had been a little smaller
4 stars
KI, United States
16th May 2017
The nighttime tour was wonderful, but, unfortunately my headset did not work and there was no replacement available.
4 stars
SJ, United Kingdom (Great Britain)
26th Feb 2017
Very good tour. Our guide Laura was really knowledgeable and it was great to be able to access parts of the Colosseum which most people don't get to see
4 stars
ND, United Kingdom (Great Britain)
12th Jan 2017
All OK, were asked to arrive 1 hour before our time whereas 5 mins would of been enough at a quiet time but I suppose it's difficult to judge tour was very interesting and the guide was very informative.
4 stars
CD, Cayman Islands
15th Sep 2016
The Tour guide should be there 30 min. prior because people who arrived early were not certain that they were in the right line or sport to meet Tour guide? If I remember correctly, our voucher had to be redeemed inside for the entry ticket? Perhaps this step can be changed?
4 stars
CP, United Kingdom (Great Britain)
13th Sep 2016
The tour was very good and about what I expected. But, although you make it clear on your site, it can be difficult for older people or those with issues that the steep stair climbing can present!!
4 stars
PR, United States
10th Sep 2016
Very good guide, good tour.
4 stars
EL, Canada
31st Aug 2016
The tour was extremely informative. The brief walking tour from Roman forums to Coliseum was nice. Our tour guide Michela was friendly and insightful. I did find the tour to be a bit rushed from the coliseum tour guide since there were other private tours behind us. But this was no fault of tickitaly.com. We really enjoyed booking with tickitaly and had a great experience. Luckily, we did not trust the negative reviews. Thanks TickItaly!
4 stars
DB, United Kingdom (Great Britain)
8th Jul 2016
The actual guided tour was perfect but the directions about where to present the voucher at the Colisseum need to be updated. The local staff there did not know and we were directed to several different queues before finding the right one. It is far from clear when you get there. Several other people on the same tour had the same problem and missed the start of the tour. Action required, TickItaly!
4 stars
JH, United States
19th Jun 2016
Loved the small group. Felt the Roman Forum portion of the tour was limited, would have seen more of it if I had been on my own.
4 stars
HM, United States
12th Jun 2016
The meeting point was very confusing for someone not familiar with the area. Wonderful to be in the colosseum with so few people.
4 stars
ML, United States
12th Jun 2016
The Colosseum tour was INCREDIBLE. Best thing we did in Rome. The Forum part was a little less impressive, but still cool.
4 stars
FM, United States
7th Jun 2016
Our tour guide was very informative. The only thing we did hope for is a little more going through the dungeons. Other than that the tour was great.
4 stars
GW, Australia
6th Jun 2016
Good experience just disappointed couldn't visit floor of Colosseum, but through no fault of ticket company - there was an event planned for Friday July 1st.
4 stars
CA, United States
31st May 2016
The smaller tour guide was better because we didn't need to use radios or headphones to hear her. When we latched on to the larger group, it was hard to hear because the radios didn't work very well. I would give the first tour a 5 and the second a 3
4 stars
Mr. Atlanta, GA
24th May 2016
Fourm guide was very informative and always concerned that we were enjoying ourselves. Colosseum guide was also good however, there was a concert the night of our tour which limited the experience.

Page 32 of 38
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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