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Customer reviews for: The Colosseum dungeons and upper levels

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These reviews relate to the various tours of the Colosseum Dungeons that we offer, and have offered in the past. Until the Belvedere top levels were opened in 2017, the dungeon tours were actually provided as a combo tour of both the dungeons and upper levels, hence the references in some reviews to upper levels!
For even more reviews of the various Colosseum tours and tickets on offer, see these links:

Colosseum ticket reviews
Colosseum Tour (excluding dungeons and upper levels) reviews
After-dark Colosseum Dungeon Tour reviews

4.7 out of 5 stars from 968 customers. 744 of them wrote reviews:


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5 stars
TL, United States
25th Dec 2014
Our guide was amazing! We thought it was phenomenal and kept the interest of both teenagers and adults.
5 stars
TL, Korea, Republic of
24th Dec 2014
Magnificent, due in part to Debora our tour guide. She has a passion that shows through in her descriptions and comments. There is no doubt that she is loves her job and is very proud of her city. You should be proud of her. I have no hesitation in recommending tickitaly, and in particular Debora to everyone who visits your site.
5 stars
AL, United Kingdom (Great Britain)
22nd Dec 2014
The tour was great. Got to skip main line by going to group tour line. The tour was very informative and brought the Colosseum to life with access to the lower and upper most levels which cannot be done without a guide.
5 stars
BD, Australia
18th Dec 2014
We loved our tour. Our tour guide Debra wa Fantastic andbought the experience to life. I would highly recommend them to anyone wanting to visit rome and truly experience it. 10 out of 10
5 stars
MD, United States
9th Dec 2014
Great visit. Tour guide was a real historian. You could tell she loved the topic of Roman history and archeology. She was an angel for putting up with the noisy small children. They should not have been allowed on the tour.
5 stars
FC, Spain
8th Dec 2014
The visit was perfect. The guide was wonderful and she explained all the secrets and history of the colosseum in a very fluent spanish. We enjoyed it a lot. I would like to tell you her name but i donĀ“t remember it but I would like to thank her again her kindness and professionalism. Thank you!
5 stars
WL, Taiwan
24th Nov 2014
Very convenient service with acceptable price.
5 stars
LH, United States
17th Nov 2014
We were able to walk right in for our tour, with no waiting. Signs and instructions were clear and easy to follow. Our tour leader was wonderful and informative. I would highly recommend seeing the underground and upper tiers, only open to tours. We were just fascinated at being able to step out onto the arena floor and to see the below areas as well, with the massive travertine keystones. To hear the conditions while standing in the same place as those did so long ago was so much more meaningful than merely reading it on a sign. We also enjoyed immensely the view from the upper tier, with sweeping vistas of Palatine Hill and Rome. Our study-abroad daughter strongly encouraged us to use the tours through Tickitaly as being the truest to history. We were not disappointed. Thank you!
5 stars
Bubby, Australia
9th Nov 2014
It was well worth having a guide. As a small group we were able to move around easily and also converse easily with our guide. We gained access to areas that other visitor just could not get to. The guide was very well informed and very easy to understand and altogether made this a very enjoyable and educational experience
5 stars
BH, United States
8th Nov 2014
The tour group was small enough that you could hear everything from the guide, and he was a wealth of information. The upper and lower level tour is worth it, you can see the whole Colosseum without the crowds.
5 stars
SC, New Zealand
3rd Nov 2014
fabulous..great guide whose english was very good. whole exploration experience 1st class
5 stars
GC, United Kingdom (Great Britain)
30th Oct 2014
This tour was amazing with a very good tour guide and so easy to collect tickets plus no long queues to get in would recommend this tour to lower and upper tiers . Thank you so much tickitaly !
5 stars
NG, Belgium
29th Oct 2014
Great guide, lots of information, group was not too bog + the guide gives you some time to take pictures
5 stars
DS, United Kingdom (Great Britain)
29th Oct 2014
Paying the extra for the upper and lower tour is worth it, less people and get to go out on the arena floor
5 stars
DG, United Arab Emirates
28th Oct 2014
Everything was great! Maybe give us the option of going to the forum on the next day would be nice.
[Tickitaly responds: When you book our 3 hours tour the visit of the Roman Forum is included so it also accompanied by our tour guide ...this is why you need to visit on the same day]
5 stars
DH, Canada
26th Oct 2014
An amazing tour with a top notch guide!
5 stars
JS, United States
21st Oct 2014
The tour of the Colosseum upper and lower levels was truly amazing and breathtaking! We were actually running a little late. I was afraid we were going to lose out, as the vouchers stated that the group tour begins promptly. Luckily, we were able to bypass the huge lines with the advance tickets. When we reached the ticket window, someone came out and escorted us to where the group was, as they had in fact begun - my husband and I were so grateful! The tour guide was great - very friendly and shared a wealth of information. I would definitely recommend this tour and tickitaly to anyone!
5 stars
HT, United Kingdom (Great Britain)
16th Oct 2014
Excellent Tour and the Colosseum was amazing
5 stars
PV, Finland
12th Oct 2014
It was awesome to get to visit those places.
5 stars
SB, United Kingdom (Great Britain)
7th Oct 2014
So glad we booked via this website! The trip was brilliant! Down to meeting the lady at the entrance (holding a clipboard, couldn't be easier) to the Roman forum at the end. Very lovely guide and spoke very good English and had a lot of enthusiasm throughout! Really pleased with the overall tour! I would definatly recommended to friends. We are glad we added the dungeon and top ring to the tour! Very interesting. Thank you very much. Brilliant service.

Page 22 of 38
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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