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Customer reviews for: The Colosseum

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These reviews apply to our normal tickets for the Colosseum, you might also like:
Colosseum Tour (excluding dungeons and upper levels) reviews
Colosseum Dungeon reviews
After-dark Colosseum Dungeon Tour reviews

4.4 out of 5 stars from 1150 customers. 550 of them wrote reviews:


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3 stars
RH, Malaysia
27th Mar 2015
We had a very memorable visit to Colosseum. My family really enjoyed the visit. The only problem we encountered was - at first we were struggling how to use the Audioguide as it was not handy. Luckily we carried our own mini earphone that we can pluck to the Audioguide and it helps a lot.
3 stars
EB, United States
30th Nov 2014
If only getting the audio cassette and getting into the Colosseum and Forum were as easy as getting the tickets. Massive crowds - and we went at 9:30 AM. Getting through the gate in a sea of people - not fun, and this was the day after Christmas when you wouldn't expect much of a crowd.
3 stars
HI, Denmark
18th Oct 2014
No Queue at all. VERY nice indeed. But I couldn´t download the audioguide :-(
3 stars
FK, Australia
3rd Sep 2014
The visit was good however the downloadable audio guide wasn't the best idea as this relies on us having a smart phone or tablet and then bringing it to the colosseum with us. it would be preferable if the audio guide was included in the ticket. Also, we wanted russian and this is the language we selected in the ticket however the downloadable audio guide came in English so we had to purchase audio guides anyway.
[Tickitaly responds: We arer sorry if you had troubles taking our audioguide with you but we remind that - as specified online - we only offered Colosseum tickets including a downloadable audioguide to all our clients (in English only and free of charge). Now the options have been enlarged and we are actually able to offer different kind of Colosseum tickets so that you can choose your favourite service. A multilingual audiuoguide to be collected on the spot is also at disposal now!]
3 stars
SA, Switzerland
24th Aug 2014
The downloadble Audio was not user friendly; "downloadable" gives the wrong impression of being able to listen to it even if I was not connected to the internet, and that was not the caes, and it ended up being completely useless.
[tickitaly responds: Due to the fact that there are rare problems with the downloadable audioguide we will be introducing new options as of mid-September 2014.]
3 stars
RW, United States
24th Jul 2014
By the time we arrived at the Colosseum and located where to redeem our vouchers, we barely had time to enter the Colosseum and take a quick look, let alone make use of the audioguide. We only scheduled the Colosseum and Sistine Chapel for the period between 8:30 a.m. and 3:00 p.m., but were so rushed because of walking distances and waiting times that we did not have nearly enough time to see them both. My husband was very disappointed, as he said he could easily have spent several hours at the Colosseum.
[Tickitaly responds: Considering that such highlights can be crowded - mostly during high season - is always recommended...especially when you wish to visit deeptly and not just see them!]
3 stars
BL, United States
18th Jul 2014
Was not able to download the audio guide...
3 stars
GB, Canada
10th Jul 2014
It was nice that I was able to download the audio guide. Consider a more detailed audio guide with more information, and map with visuals so I know where to look. I would pay extra for this.
3 stars
SC, United States
10th Jul 2014
The fact that you can only exchange your voucher for tickets at the Coliseum for a mere 20 minutes (8:30 am to 8:40 am) was a real pain, costing us at least 45 minutes of valuable Coliseum visit time. The Coliseum visit was the only time in 15 days that we had rain spoil our visit somewhat. Due to the heavy rain, we didn't get to roam around the inside as much as we hoped. It also wasn't clear where the route to the inside began and how to follow it around the inside of the Coliseum to the exit point. Better signage needed.
[Tickitaly responds: Unfortunately the ticket collection arrangements and signage change frequently and are entirely outwith our control (as is the weather!) We do our best to keep our information current but we can't always keep up.]
3 stars
LF, United States
24th Jun 2014
Couldn't utilize the audio guide, but exchanging the voucher for tickets went very smoothly
3 stars
WM, United States
13th Jun 2014
I would advise people to get a human guide. Audio guide was fine but I think the interaction with a person would be better.
3 stars
CV, United States
22nd May 2014
The tour was good. We just had to do this instead of the upper and lower so we were just a bit dissapointed
2 stars
TV, United States
23rd Jul 2017
Guide while pleasant, was not highly knowledgeable and stumbled on what to say. Needed more practice.
2 stars
AF, Spain
14th May 2017
The audio guide was very short and hard to find. One of the stops you could not get to due to construction and this was not clearly marked. The Colosseum is amazing! It is well worth a visit, but perhaps a guided trip would be better. ALSO the audio guide only included the colosseum - not the Forum.
2 stars
RD, United Kingdom (Great Britain)
13th May 2017
Had trouble with the guide on the phone could not get it to work.but no problem with the ticket. Many thanks. Robert
2 stars
AJ, Denmark
6th Sep 2016
I enjoyed the stay but the guide was not god
2 stars
MS, Norway
3rd Jul 2016
like lange kø med nett billett som vanlig kø. Audioguide hadde ikke noen skandinavisk språk
2 stars
AP, United States
9th Jun 2015
We had booked an 8.30 am tour and had arrived by 8.10 am to stand in the line. Once we were inside the Colosseum, there was only one ticket window open. Many tour guides would walk up to the ticket window, cutting in the line. We had to wait for almost half an hour to get to the window although there were only six people ahead of us just because of these people endlessly cutting in before us. The information in the audio guide was helpful but the signs were hard to find. I am going to recommend my friends to take a real tour guide.
2 stars
ML, United States
26th Feb 2015
I did not use because it was not accessible when i got to Italy with my data plan
2 stars
CC, United Kingdom (Great Britain)
16th Feb 2015
The Colosseum was wonderful and the tickets perfect, however the chaos at the Colossem entrance was awful. We had to leave the disordered crowds which were all for skip the line and returned late in the afternoon when there seemed a little more order. On our return we had a straight forward entrance and really did skip the line just as the website suggests. This was no fault of tickitaly but of the venue. Colosseum is a must see and I would recommend tickitaly for tickets.

Page 26 of 28
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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