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Customer reviews for: Colosseum ticket

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4.2 out of 5 stars from 402 customers. 187 of them wrote reviews:


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4 stars
FV, Netherlands
18th Jun 2014
Colosseum was great experience.
4 stars
ET, Australia
15th Jun 2014
We LOVED our visit and were so impressed that we were able to walk STRAIGHT IN to the Colosseum with absolutely no queuing at all! The main queue was sooo long!! Thank you! Couldn't download the audio guide though
4 stars
DN, Denmark
4th Jun 2014
It was a god experience, and I am happy that I had bourght the tickets in advance.
4 stars
CK, United States
28th May 2014
We enjoyed our visit very much. It was very crowded, so it was hard to find the right entrance line with which to use our prepaid tickets.
[tickitaly responds: the Colosseum has made several last-minute changes to ticket pick-up points this year. We do our best to keep our details up-to-date but this is a problem that we're trying to address]
4 stars
DD, United States
25th May 2014
Colosseum was amazing, again, we were very happy to get in fast
4 stars
DH, Australia
21st May 2014
Huge advantage to enter the forum site by the gate on Via De San Gregorio avoiding the crowds at the gate and in the grounds.
4 stars
JG, Netherlands
12th May 2014
It took some effort to get the right format on my mobile phone. The audioguide was great for the Colosseum. But it would have been nice to also have had one for the Forum Romanum, as entrance to this was also included in the Colosseum ticket.
4 stars
EL, United Kingdom (Great Britain)
28th Apr 2014
I didnt download guide so cannot comment on that but had wonderful visit to the Colloseum.
4 stars
JA, Australia
22nd Apr 2014
Visit was fantastic, however, by purchasing tickets online I was under the impression that we could skip the queues. When we arrived we had to line up with everyone.
[Tickitaly responds: unfortunately the Colosseum has made several last-minute changes to ticket pick-up points this year. This created a bit of confusion somentimes. We did our best in order to promptly inform our clients in order to update all the new instructions. All reservations do get a priority line but it is very important to always follow the instructions carefully]
4 stars
RS, Hungary
6th Apr 2014
Colosseum deserves to be one of the most visited sites of the world, thus very busy with tourists all the time. However, marks and paths/ways for tourists marked clearly, altogether very professionally organized to be able to handle the amount of visitors. I expected annoying crowd but thanks to the great management of the place I could enjoy my visit very much.
4 stars
RV, Belgium
1st Mar 2014
We were happy to have our tickets. We didn't have wait in the long queue.
3 stars
IL, United States
28th Jun 2017
This was my second visit to the Colosseum. The first time was with a group and the ease of entry was noticeable compared to going without a group. I don't think it is anything Tickitaly can fix, the Colosseum needs a more efficient system.
3 stars
Tina S, India
28th Jun 2017
I was unable to download the audioguide, and had to end up spending additionally on the audioguide at the venue. So probably something could be done about that in the future!
3 stars
LN, Denmark
17th Apr 2017
We bought open tickets and we're surprised by the extraordinary long lines. After stranding in Line to Exchange our voucher, we got an entre ticket for 3 1/2 hours later.
3 stars
DW, United States
29th Apr 2016
Unfortunately, we didn't have the luxury of waiting the lines at the Colosseum so we were only able to use the Roman Forum portion of our ticket. We very much enjoyed our experience in the Roman Forum.
3 stars
KD, Canada
3rd Sep 2015
It should be clearly stated before purchasing tickets that if you choose a particular day, you do not have flexibility, you have to go that morning to get a particular assigned time. Otherwise everything was as stated.
[Tickitaly responds: we are sorry if you did not get the information from the website of course, but we must say that it is stated on the booking page, we have different kinds of tickets and right below the one you chose where we state "Your ticket, once collected, is only valid for the Colosseum at the time confirmed by the staff on the spot, and for the Forum and Palatine at any time on the day of your booking or the day after" and it is also stated on your voucher. Unfortunately this is a procedure related to the kind of ticket booked and it depends entirely on the Colosseum staff, so the only thing we can do is to be clar on the booking page and on the voucher, there are also other kind of tickets, with a slighlty different price where you can choose your own time to get in, as you can read on http://www.tickitaly.com/tickets/colosseum-tickets.php]
3 stars
LP, Australia
6th Aug 2015
Great tour on a very hot day
3 stars
FK, Australia
3rd Sep 2014
The visit was good however the downloadable audio guide wasn't the best idea as this relies on us having a smart phone or tablet and then bringing it to the colosseum with us. it would be preferable if the audio guide was included in the ticket. Also, we wanted russian and this is the language we selected in the ticket however the downloadable audio guide came in English so we had to purchase audio guides anyway.
[Tickitaly responds: We arer sorry if you had troubles taking our audioguide with you but we remind that - as specified online - we only offered Colosseum tickets including a downloadable audioguide to all our clients (in English only and free of charge). Now the options have been enlarged and we are actually able to offer different kind of Colosseum tickets so that you can choose your favourite service. A multilingual audiuoguide to be collected on the spot is also at disposal now!]
3 stars
SA, Switzerland
24th Aug 2014
The downloadble Audio was not user friendly; "downloadable" gives the wrong impression of being able to listen to it even if I was not connected to the internet, and that was not the caes, and it ended up being completely useless.
[tickitaly responds: Due to the fact that there are rare problems with the downloadable audioguide we will be introducing new options as of mid-September 2014.]
3 stars
RW, United States
24th Jul 2014
By the time we arrived at the Colosseum and located where to redeem our vouchers, we barely had time to enter the Colosseum and take a quick look, let alone make use of the audioguide. We only scheduled the Colosseum and Sistine Chapel for the period between 8:30 a.m. and 3:00 p.m., but were so rushed because of walking distances and waiting times that we did not have nearly enough time to see them both. My husband was very disappointed, as he said he could easily have spent several hours at the Colosseum.
[Tickitaly responds: Considering that such highlights can be crowded - mostly during high season - is always recommended...especially when you wish to visit deeptly and not just see them!]

Page 8 of 10
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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