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Customer reviews for: Colosseum ticket

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4.2 out of 5 stars from 402 customers. 187 of them wrote reviews:


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3 stars
BL, United States
18th Jul 2014
Was not able to download the audio guide...
3 stars
GB, Canada
10th Jul 2014
It was nice that I was able to download the audio guide. Consider a more detailed audio guide with more information, and map with visuals so I know where to look. I would pay extra for this.
3 stars
SC, United States
10th Jul 2014
The fact that you can only exchange your voucher for tickets at the Coliseum for a mere 20 minutes (8:30 am to 8:40 am) was a real pain, costing us at least 45 minutes of valuable Coliseum visit time. The Coliseum visit was the only time in 15 days that we had rain spoil our visit somewhat. Due to the heavy rain, we didn't get to roam around the inside as much as we hoped. It also wasn't clear where the route to the inside began and how to follow it around the inside of the Coliseum to the exit point. Better signage needed.
[Tickitaly responds: Unfortunately the ticket collection arrangements and signage change frequently and are entirely outwith our control (as is the weather!) We do our best to keep our information current but we can't always keep up.]
3 stars
LF, United States
24th Jun 2014
Couldn't utilize the audio guide, but exchanging the voucher for tickets went very smoothly
3 stars
WM, United States
13th Jun 2014
I would advise people to get a human guide. Audio guide was fine but I think the interaction with a person would be better.
3 stars
CV, United States
22nd May 2014
The tour was good. We just had to do this instead of the upper and lower so we were just a bit dissapointed
2 stars
TV, United States
23rd Jul 2017
Guide while pleasant, was not highly knowledgeable and stumbled on what to say. Needed more practice.
2 stars
RD, United Kingdom (Great Britain)
13th May 2017
Had trouble with the guide on the phone could not get it to work.but no problem with the ticket. Many thanks. Robert
2 stars
MS, Norway
3rd Jul 2016
like lange kø med nett billett som vanlig kø. Audioguide hadde ikke noen skandinavisk språk
2 stars
CC, United Kingdom (Great Britain)
16th Feb 2015
The Colosseum was wonderful and the tickets perfect, however the chaos at the Colossem entrance was awful. We had to leave the disordered crowds which were all for skip the line and returned late in the afternoon when there seemed a little more order. On our return we had a straight forward entrance and really did skip the line just as the website suggests. This was no fault of tickitaly but of the venue. Colosseum is a must see and I would recommend tickitaly for tickets.
2 stars
KB, Belgium
27th Mar 2014
The service in Colosseum is disorganised. It is no advantage to pay in advance - you have to queue up anyway.
1 stars
LA, New Zealand
8th Jul 2014
Tickets can only be used once per site. This is not made clear on the website or the ticket. Palatine hill is big and ticket holders should be given the opportunity to see it over two days if they need it.
[Tickitaly responds: As specified online the ticket is valid two days and allows entrance to Colosseum, Roman Forum and Palatine hill. Yes, Palatine is a large site but you are free to enter early in the morning and stay there until closing time. Following standard procedures of all venues getting entrance twice for the same venue is not possible using the same ticket.]
MW, United States
5th Oct 2017
Seeing the coloseum and the forum was awe-inspiring. Our visit was terrific.
JK, United States
13th Jun 2017
Enjoyed my visit
AT, United Kingdom (Great Britain)
21st Apr 2017
Unfortunately, through a mistake of our own we were unable to make the visit
IW, United Kingdom (Great Britain)
10th Mar 2017
Great
TW, United States
15th Oct 2016
we loved our visit
LS, Brazil
15th Jun 2016
Great!! We enjoy a lot!
RC, Brazil
19th Mar 2016
I liked very much the audio guide. It would be interesting if we could have the text in a written way not only in the audio format, because sometimes with the crowd it's difficult to comprehend everything clearly!!
HS, United States
5th Jul 2015
1

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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