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Customer reviews for: Tickets for Vatican Tours

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4.4 out of 5 stars from 773 customers. 559 of them wrote reviews:


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2 stars
PL, United States
27th Apr 2017
Vatican / Chapel are a must see, but a nightmare... as it is too crowded. Its like a cattle drive! Nothing wrong with the tour company, just the commercialization of the Vatican. Only once....
2 stars
RN, Sweden
4th Mar 2017
The guide was good. Sound quality not perfect. The place was far too crowded!
2 stars
FC, Canada
7th Sep 2015
Found it very crowded and the group was too large. I thought I was getting a group with max 20 but turned out to be 40. Guide was very good
[Tickitaly responds: thank you for your feedback, we are sorry you thought it was a small group, we have many tours of the Vatican and the one you booked is usually made of 40-50 people. we do state that in the description. We are glad you enjoyed the guide and we suggest you to contact us if you have any doubts or specific needs before you book so we can let you know what tour may be better according to your needs!]
2 stars
DJ, United Kingdom (Great Britain)
14th Mar 2015
Print clear instructions on entry to the tour, where to meet inside. Tour was very very busy, not enjoyable. I called it the Vatican shuffle.
2 stars
AF, France
14th Dec 2014
The experience of visiting one of the most beautiful site in the world is of course fantastic, but on the 27th of December, we were dragged along like cattle along the corridors, rudely pushed forward by the Vatican security staff, and cooped up in the noisy overflown Sistine chapel : so much for contemplation and meditation !
2 stars
LS, United States
15th Aug 2014
Way too crowded. Don't go August in afternoon.
2 stars
RS, United States
24th May 2014
I will never tour the museum again. We had no problem with our tickets, but the crowd was horrible. I've never been in a place where I got stepped on, elbowed, poked, and squished in in my entire life. You are cattled from one section to the next and we could only see glimpses of artwork. The Sistine Chapel was supposed to be quiet, but there was so much yelling from the guards on NO FLASH and SILENZIO and the crowd itself, it could not be enjoyed. Once you get thru the Vatican, into St Peter's there was more room, and you can see Le Pieta from Michelangelo. I will never tour this site again.
1 stars
MS, United States
2nd Sep 2014
The guide of our 2 hours official Vatican tour had good grasp of English but accent so heavy he was hard to understand, headphones made so much noise could not hear him even when he spoke intelligible words and tour was so crowded you could not see much or move. Disappointing.
1 stars
DC, United Kingdom (Great Britain)
5th Aug 2014
The guide was pleasant, professional and knowledgable. However, the tour was an extremely uncomfortable and fast "run" through the Vatican which ended with us being directed into the Sistine chapel, from which there was no return to continue our visit to the Vatican, meaning our expected one day visit was reduced to a little over three hours. The Sistine chapel was an extreme disappointment as the police rushed us through, giving us very little chance to actually view the wonderful art or sample the ambience of the place. All in all, we were very disappointed with this visit.
1 stars
SV, Iceland
25th May 2014
This was the worst guided tour I have ever been to. The guide was awful, she talked so much every single second of the tour. She talked so much and so fast with an Italian accent (English) that it was hard to understand her. We lost focus and interest very quickly as she went on and on about the subjects in all the paintings. It was too much information for people that were not students in art history or very religious. I would have been happy with highlight and entertaining stories, not details about almost everything. The tour felt like 4 hours.
[Tickitaly responds: We are really sorry of such a comment. All guides for this tour are lincenced by the Vatican itself so they are expected to do their job in beeing qualified and providing the most important information during the visits.]
1 stars
EP, United States
12th May 2014
The information on where to go upon entering the museum was very confusing. We were 5 minutes late (because of misdirections from guards) and they were about to deny us entry; only because our guide was late did they allow us on the tour. Signs in the museum very confusing. Guards in the museum were rude and purposely gave incorrect directions. After the tour of the Sistine Chapel, we asked how to get to S Peters, they directed us back to the museum entrance. As a result, we could not see the basilica. A very disappointing tour; tourists should be warned about the guards. Even in early June,the crowds were unmanageable.
FM, United States
9th May 2024
Pre trip communication was excellent. Itinerary was clear and in writing. Our guide was fabulous. This is our fourth guide with Tickitaly and all were fabulous. We could not be more pleased with our experience. Now onto Pompeii with another Tickitaly guide.
VM, United Kingdom (Great Britain)
22nd Jul 2019
Rated 5 and special thanks to Alfredo who provided an excellent guide and due to others not showing up - I was his only tourist!
MN, United States
9th Jun 2019
I enjoyed my visit and all of the information my guide provided. She did an excellent job. Only change I would make is to maybe walk while talking. We had several talks while just standing in a circle, it would have been nice to sit or keep walking.
DW, United States
21st May 2019
Rate 5. The Tour was excellent. Too many people. We were rushed through the museum. I felt I was in a can of sardines with the crowd of people.
DT, Australia
1st May 2019
Our tour guide was wonderful the only concern was the number of visitors packed like “sardines” which was scary in the event of an emergency.
DB, Australia
19th Jul 2018
5 - fantastic tour guide with great knowledge. Only issue is the crowds & how busy
PS, Canada
1st May 2018
5. Our guide was fantastic.
LG, United Kingdom (Great Britain)
28th Apr 2018
Fabulous our guide was so friendly and knowledgable , have already recommended you to a friend visiting in June
DH, Australia
7th Jul 2017
Great escorted tour behind the scenes in the picturesque Vatican gardens before being released into the Vatican Museums, and includes the Capella Sistina .

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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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