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Customer reviews for: The Uffizi Gallery

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These reviews apply to our tickets for the Uffizi Gallery, you might also like:
Accademia & Uffizi combined ticket reviews

4.6 out of 5 stars from 305 customers. 149 of them wrote reviews:

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4 stars
MB, United States
3rd Apr 2017
We were a little confused about how to get our tickets. In your instructions you kept saying you don't have to stand in lines but you did-one to get your tickets and one to get into the Museum. We were with someone who had done this before who set us straight otherwise we would have missed our pick up time.
4 stars
LW, Australia
17th Mar 2017
Worth skipping the line - very happy we purchased the tickets
4 stars
JM, United Kingdom (Great Britain)
15th Mar 2017
Good but very busy even tho we booked at a "non busy" time. With such large groups entering no really quiet time. What would help would be a day where groups are not allowed or groups are limited in size. some were huge and dominated the area for some time
4 stars
DB, United States
1st Aug 2016
top notch
4 stars
MM, China
19th Jun 2016
ok experience to use Tickitaly! quite convenient!! but still quite a lot people and I think people r not so polite when I took my ticket at the window!!
4 stars
LP, United States
22nd May 2016
The Uffizi was jam packed with tour groups who stand in front of the paintings while the guide speaks making it hard to view the work.
4 stars
RV, Netherlands
23rd Apr 2016
We had to stand in a line to get our tickets from a special ticket office. This took approximately half an hour before we were had received out tickets and were inside the mueseum.
4 stars
GG, Sweden
24th Mar 2016
Very strict slot times, but we were on time so it was all good. :) Good idea to pre-book, the line to get tickets at the location was massive.
4 stars
Tarini, India
10th Mar 2016
Experience is good. You can mention in the tickets that it will take at least half an hour in queue to get the tickets. Also mention the exact place name from where we can get tickets
4 stars
PH, Australia
2nd Aug 2015
Enjoyed the visit very much
4 stars
RB, United States
18th Jul 2015
We loved the Uffizi Gallery. However our enter time was 8:15 and the office at the Museum to exchange vouchers for tickets didn't open til then so we scrambled to get in line for the exchange. However, I would still book first in the morning visit times as the lines outside were long by the time we left.
4 stars
SW, Taiwan
11th Jun 2015
great service
4 stars
RS, United States
5th Jan 2015
The tickets were extremely convenient and the tour of the Uffizi was very good.
4 stars
RA, United States
26th Jun 2014
Just too many people. Not really a city person and I hate crowds.
4 stars
DD, Australia
27th May 2014
very interesting worth the visit
4 stars
IP, Canada
29th Mar 2014
The Uffizi Gallery was both amazing and overwelming. We went in not knowing really what was in there; it was recommended by a family member. I would recommend reading about the art displayed before going for a visit so you could understand and appreciate the displays of art more. We wanted a map of the gallery when we went in and we looked around and also asked for one but there didn't seem to be one so we wandered around not really knowing what each room was. I would have liked to see a map and choose only the rooms that we were interested in.
4 stars
KJ, United States
26th Mar 2014
It made our visit smooth and easy. So glad we purchase our tickets in advance
3 stars
BR, Canada
5th Sep 2019
Inevitably too many people for a truly enjoyable experience. Nevertheless, got it off the bucket list.
3 stars
GD, United Kingdom (Great Britain)
1st Apr 2016
the Uffizi was disorganised but this was not the fault of tickitaly . They closed at my allotted time for a staff meeting ? I had to go later in the day which was not what I had planned -
3 stars
CM, United States
7th Sep 2015
Massive crowds made the visit tedious at times, but the museum itself was wonderful.
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Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
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