tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 40 of 325
5 stars
JG, United Kingdom (Great Britain)
31st Oct 2018
Navigating the website was ok .
5 stars
SE, United States
30th Oct 2018
Fairly early and once used was no further problem. Will definitely use in the future
5 stars
BI, United States
28th Oct 2018
It was easy to use. Maybe it took a couple of extra clicks to get the ticket, but I was pleased with the experience.
5 stars
SS, United States
27th Oct 2018
Very easy
5 stars
BP, United States
26th Oct 2018
It was very easy to get information and tickets for the Last Supper.
5 stars
EV, Netherlands
24th Oct 2018
Site was easy to use. Announcing e-mails were much appreciated.
5 stars
AE, United Kingdom (Great Britain)
24th Oct 2018
Easy. No problems
5 stars
GS, United Kingdom (Great Britain)
23rd Oct 2018
There were no problems, Lisa was most helpful
5 stars
MA, South Africa
23rd Oct 2018
It was a fantastic experience.
5 stars
PT, Australia
22nd Oct 2018
Easy for an over 65yo to navigate
5 stars
DW, United States
22nd Oct 2018
Very easy
5 stars
PB, United States
22nd Oct 2018
Very easy to follow
5 stars
EB, Norway
22nd Oct 2018
Very easy to book and good service.
5 stars
RD, Australia
21st Oct 2018
Everything was efficient, helpful and true to advertising. Website was easy. Contact and follow up was very good. Service upon arriving at hotel was efficient and friendly. Overall a very well organised and followed through service. Culminated in a fabulous concert.
5 stars
JT, United Kingdom (Great Britain)
20th Oct 2018
Very easy to find what I needed
5 stars
AS, United States
20th Oct 2018
Very easy to use this site.
5 stars
DM, United States
20th Oct 2018
Very easy - and all our questions were answered quickly and completely.
5 stars
AF, Australia
20th Oct 2018
No problems
5 stars
AF, Greece
19th Oct 2018
Was very easy.
5 stars
JS, Italy
19th Oct 2018
Everything was straight forward and easy.

Page 40 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.