tickitaly.com - sightseeing, not queueing.

Customer reviews for: tickitaly.com reviews

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As well as asking our customers for reviews on individual tours we ask them to let us know what they thought of tickitaly.com. These are overall reviews for the usability of the site and customer service. We also have some older reviews.

4.6 out of 5 stars from 10966 customers. 6482 of them wrote reviews:


Page 39 of 325
5 stars
FB, United States
25th Nov 2018
No problems. Directions to site were accurate and the staff helpful.
5 stars
SL, United States
22nd Nov 2018
Site was easy to use, tickets printed easily. Booking was quick and easy.
5 stars
SH, United States
20th Nov 2018
I thought it was super organized.
5 stars
KS, United Kingdom (Great Britain)
17th Nov 2018
Very helpful , and professional .
5 stars
JG, United States
16th Nov 2018
easy AND FAST!
5 stars
AB, United Kingdom (Great Britain)
16th Nov 2018
Pretty easy to use
5 stars
AR, Portugal
14th Nov 2018
yes it was very easy and the team of tickitaly is very good
5 stars
JL, United States
13th Nov 2018
Very easy booking & ticket delivery was quick.
5 stars
SW, United Kingdom (Great Britain)
11th Nov 2018
We found the site easy to use, no problem at all.
5 stars
PL, Germany
6th Nov 2018
Everything was easy and quick
5 stars
RD, Canada
6th Nov 2018
Easy to book. Emails were very helpful.
5 stars
AA, United Kingdom (Great Britain)
4th Nov 2018
Very easy
5 stars
CM, United Kingdom (Great Britain)
4th Nov 2018
Extremely easy to use. Clear pricing. Yes you may pay for booking fees but you know everything is sorted. Loved the no queuing.
5 stars
AA, United Kingdom (Great Britain)
4th Nov 2018
Very easy
5 stars
AP, Cyprus
2nd Nov 2018
Great service!
5 stars
LH, United States
2nd Nov 2018
very easy. Everything went like clock work.
5 stars
PH, United Kingdom (Great Britain)
1st Nov 2018
No problems at all
5 stars
JW, United Kingdom (Great Britain)
1st Nov 2018
Very easy to use and everything explained well.
5 stars
NA, United Kingdom (Great Britain)
1st Nov 2018
It was very easy to find
5 stars
Cathy P. United States
31st Oct 2018
It was very convenient and we met our guide at the exact location that was listed on the voucher.

Page 39 of 325
Where do these reviews come from?
About two weeks after you have used your tickets we send an email asking you for your feedback on tickitaly.com and on the individual attractions that you visited. We ask our customers to give us and our tickets a rating out of five stars and to write a short review - all of these reviews come from people that have bought tickets from us.
Why are there more stars awarded than reviews?
Many of our customers opt to award stars rather than write a review.
Why do some reviews have a ? instead of stars?
Some reviewers opt to write a comment but don't enter a star entry. These are sometimes positive and sometimes negative - we include these reviews in the listings after the starred reviews, but we don't include them in the overall ratings.
Where is my review? I can't see anything in the list?
Each review is checked by our staff in order to avoid posting inappropriate content or personal details, and to see if the customer has had a specific problem that needs to be addressed. In most cases these reviews go online with their star rating and any comment that has been made. In the cases that there is an issue that we have to address, such as refunds or specific complaints, we flag the review for response. In those few cases, any star rating is immediately taken into account in our ratings but the actual review is only posted once we have resolved the issue or had an opportunity to respond. Any editorial comment will be clearly highlighted like this: [Tickitaly responds: .....].
Are these reviews real or have you faked them?
All of the reviews and star ratings have come from people that have purchased tickets from us. We are very proud of the service and products that we provide, but obviously we aren't perfect and sometimes things go wrong. Once we have addressed any problems that a customer has had, we will process the original review (although we reserve the right to fix minor typos like ticketitaly).
If a review contains offensive language, abuse or personal insults, we'll publish the stars but omit the text.
 
Need help?
Please contact us at info@tickitaly.com if you need any more information or help. We'll get back to you as soon as possible within office hours!

Why Tickitaly?

Based in Italy for 15+ years. Local knowledge, local contacts. We're here to help.
Transparency. All tickets are full-entrance with no extras to pay!
Availability - we'll often get you in when availability elsewhere is exhausted.
Trust - we've been working with suppliers and guides for ever! Over 10,000 reviews with an average of almost 5 out of 5!

Payments

We use industry standard Stripe for all-secure payments.

You'll be charged nothing until we have confirmed your tickets and tours.

All prices are displayed in full - there are no additional charges 'on-site' and you will be arriving with the confidence of carrying fully-paid tickets.